Job Description

The Food and Beverage Associate greats and fulfills customer needs with an end goal of providing a great customer experience. The Food and Beverage Support Services includes working in the Grab & Go and the restaurant and lounge.

Duties and Responsibilities

Creating a memorable first impression, smiling and greeting guests.
Ensures that guests are made comfortable and up to date with the status of the restaurant
Organizes and maintains a steady flow of guest seating
Maintains a clean and respectable working environment
Bus and reset tables as required to maintain flow of guests through the restaurant
Directs guests to appropriate outlets i.e. washrooms, event rooms, etc.
Be up to date and knowledgeable of the surrounding area i.e. be able to give guests accurate and efficient directions.
Takes and organizes reservations
Works closely with other departments to optimize guest satisfaction, relative to food and beverage
Responsible for the daily execution of guest key service standards as outlined by the hotel including leading guests rather than pointing, using eye contact, smiling and using the guest’s name
Follows company policies & procedures as outlined in the Employee handbook, and effectively communicate them to other team members
Understands and work in accordance with health and safety mandates
Understands the variety of food and beverage choices and can recommend appropriate solutions to customer needs

Grab & Go

Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
Suggests additional items as appropriate
Receives and processes payment
May assemble orders and present to guests according to recipe guidelines
Knowledge and understanding of safety and sanitation guidelines including temperature requirements
Responsible for maintaining work area-restocking and cleaning
Ensures that food presentation is fresh and up to quality standards
Replenishes food and other serving items as necessary
May require equipment operation, including working near equipment that generates heat
May prepare and serve customizable beverage items that may include any of the following: Coffee, espresso, tea, and shaken beverages in a moderate volume, fast paced environment

Responsibilities & Qualifications

Grab & Go

Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
Suggests additional items as appropriate
Receives and processes payment
May assemble orders and present to guests according to recipe guidelines
Knowledge and understanding of safety and sanitation guidelines including temperature requirements
Responsible for maintaining work area-restocking and cleaning
Ensures that food presentation is fresh and up to quality standards
Replenishes food and other serving items as necessary
May require equipment operation, including working near equipment that generates heat
May prepare and serve customizable beverage items that may include any of the following: Coffee, espresso, tea, and shaken beverages in a moderate volume, fast paced environment

Qualifications

Must have serving it right and food safe certificate
Must have food safety certificate
Excellent command of the English language- written and verbal. Other languages an asset
Possess a positive attitude and works well with other team members
Strong interpersonal skills with an ability to work as part of a team
Excellent guest service skills, desire to meet and exceed guest expectations
Ability to anticipate the needs of the customer and provide suggestions on food & beverage options
Ability to work under pressure with sometimes demanding/abrasive customers
Sense of urgency, strong work ethic with a passion food and beverage and the ability to work unsupervised
Comfortable with computers and technical programs
Must be willing to work in Kamloops, BC
Must be eligible to work in Canada

Working conditions

High paced environment
Variety of hours- morning, afternoon, evening, weekends, weekdays, holidays
Work with challenging customers
Noisy environment
Works as a team and individually

Physical requirements

Constant standing for a minimum of 4 hours at one time
Carrying, bending, kneeling, pushing, pulling, twisting & lifting of up to 20lbs

Salary/Wage

16.15

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