Job Description

The Michael J Fox Theatre is seeking courteous, positive, and professional concession ushers who are available as needed or when needed basis (hours vary depending on operational needs) in a variety of shifts including late afternoons and evenings, and as well as weekends and holidays. They provide prompt and accurate food and beverage service in order to exceed guest expectations. The role includes front-counter serving and clean-up within the concession.

Opened in 1993, this professional, community-style theatre serving the Metro Vancouver area offers a beautiful, practical and affordable venue for amateur and professional artists. The Theatre plays an important role in the life of the Burnaby Community through its steady schedule of performances, dance, theatre, music, and other community and school events. It is considered as one of the busiest venues in the Lower Mainland.

Responsibilities Include:

• Acting as an ambassador of the Michael J Fox Theatre and making a great first and last impression with every client, patron and visitor the Theatre.
• Providing outstanding customer service and exhibiting the ability to engage with multiple patrons and guests, and prioritizing interactions in a fast-paced environment.
• Responding to patron and guest in inquiries regarding product information, pricing, and other concession and facility related questions.
• Handling cash and card payments, gathering orders, and serving to patrons.
• Balancing and accounting for cash and credit card receipts from sales transactions.
• Preparing and stocking concession and conducting inventory on a daily basis with accuracy.
• Maintaining cleanliness to ensure a clean work environment and upholding food safety policies and practices.
• Watching for safety or security issues (trip hazards, hot surfaces, suspicious persons, etc.) and reporting to management.
• Performing other work-related duties as assigned by management.

Responsibilities & Qualifications

• Must be legal to work in Canada and be available to work a variable schedule, including weekdays after 3:30pm, weekends, and shifts from morning through late night with regular and consistent attendance.
• Must have cash handling experience and possess strong mental math skills.
• Possess basic food safe knowledge and understanding. Food Safe Level 1 would be an asset but not required.
• Must have attention to detail and be able to perform cleaning duties consistently.
• Ability to multi-task, adapt quickly to changes, have good time management skills, and work in a fast-paced and independently and/or in a team-oriented work environment.
• Ability to communicate clearly and professionally with patrons of all ages, genders, and personalities, fellow Front of House team members, and management, to provide exceptional guest service.
• Ability to effectively and regularly converse in and comprehend in English. Second language is an asset.
• Position will require constant walking, frequent standing, bending/kneeling, lifting and carrying from occasional to extended periods of time.
• Experience working in a food handling capacity is an asset but not required.
• Interest in the visual and performing arts is an asset but not required.

Salary/Wage

18.85

Job Application Process

Please email your cover letter with availability (applications without indicated availability will not be considered) and resume by Monday, September 15th, 2025 at careers@michaeljfoxtheatre.ca.

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