Job Description

Cypress Mountain is currently hiring a PT Summer Dispatcher to be a key part of our operations team. As the central hub of communication for the mountain, Dispatchers play a vital role in ensuring smooth coordination across departments. Responsibilities include receiving and relaying information, updating our website, recording statistical data, and dispatching the appropriate teams as needed.

Responsibilities & Qualifications

ESSENTIAL DUTIES & RESPONSIBILITIES (include but not limited to the following):
• Receive, relay and record communications on the mountain through radio transmissions, phone lines and in person.
• Update weather information on the Cypress Mountain website, record and file various data
related to mountain operations.
• Keeps updated on current events/promotions and relays information to other
departments/team members.
• Provides accurate information to guests regarding lifts, trails, all area facilities and services,
operating hours, current events and promotions, etc.
• Caters to guests needs, answers questions and handles complaints, always in a courteous and
helpful manner.
• Takes command in emergency situations and is responsible to ensure established procedures
are followed.
• Knows procedures for radio use and dispatch communication.
• Follows all policies and procedures as described in Employee Handbook.
• Possesses full mountain knowledge.
• Maintains a neat and efficient work area.
• Takes responsibility for their own safety and reports unsafe conditions to their Manager.
• Follows new procedures as required.
• Assists and supports other Cypress Mountain team members in the performance of their job duties.
• Courteous towards co-workers and Guests.
• Enters, transcribes, records stores, and maintains information in written or electronic form –
data entry of records.
• Embrace and demonstrate the company’s core values in every interaction:
o K.R.P. – Kindness, Respect, and Professionalism.
o L.E.A.D.S. – Long-Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPETENCIES:
• Problem solving and decision making skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to change.
• Ability to remain courteous and organized when under pressure.
• Knowledge of administrative and clerical procedures such as word processing. Basic office
experience.
• Computer skills and the ability to use computers/web programs to enter data and process
Information.
• A strong command of the English Language, including the ability to speak, read and write in
English, including the meaning and spelling of words.

EDUCATION and EXPERIENCE:
• High School or equivalent required.
• Previous dispatch experience an asset but not required.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Legal eligibility to work in Canada.

Salary/Wage

21/hour

Other Perks/Benefits

WAGE/BENEFITS: • Wage: $21/hour • FREE shuttle bus to/from Park Royal • End of Summer Loyalty BONUS Program (5%) • Team member EVENTS/activities • DISCOUNTS on Retail items & in the F&B Outlets • UNIQUE work environment • FUN work atmosphere!

Job Application Process

www.cypressmountain.com/employment

Apply Now