Job Description

This is a full time permanent position working in the fast paced environment of FIT Online reservations. Highly organized, enthusiastic and detail oriented team player needed to succeed in this role. Excellent IT skills are needed to work with and manage data in the booking system. Strong communication skills will be needed in dealing with both clients and suppliers. The FIT Operations Coordinator is part of the FIT department handling all aspects of FIT tours throughout Canada and Alaska.

Work hours are 35 hours per week with 4 days in the office, 1 day remote working.

Responsibilities & Qualifications

• Working with our in house reservation system to quote, book and operate tours for individual (FIT) clients.
• Working with international tour operators to design custom itineraries for their clients traveling to Canada.
• Loading and updating rates for non-hotel tour products in the booking system (e.g. sightseeing tours, transfers, trains activities).
• Canceling tours that do not materialize and tracking acknowledgements
• Preparing document kits for clients (30-15 days before tour starts).
• Booking hotels, attractions, tours, transfers and other services in the booking system
• Attending supplier functions in Vancouver and learning the tourism product throughout Canada
• Handling emergency calls out of hours (in rotation)

Skills required:
• Strong IT skills and experience in working with a travel reservation system
• Knowledge of Microsoft Word and EXCEL
• Ability to work in a fast paced environment and meet deadlines
• A highly detail orientated approach to work
• Knowledge of North American geography and tourism products
• Organisational ability
• Numerical ability

Salary/Wage

From 45,000 per annum depending on experience

Other Perks/Benefits

Company benefit plan. Travel discounts

Job Application Process

Please send your resume to Gillian Beath, President

Apply Now