Job Description

Job Title: Food & Beverage Assistant Manager, Full-Service Dining & Banquets
Location: North Vancouver
Reports to: Food & Beverage Manager, Full-Service Dining & Banquets
Role Status: Full Time / Salary

Job Summary:
The Assistant Manager, Full-Service Dining & Banquets is responsible for leading all aspects of our Full-Service Dining outlets & Banquets. This includes Altitudes Bistro, a high-volume restaurant; The Observatory, a fine-dining restaurant, and Banquet Events. This person has a passion for food, beverages and leading teams that deliver memorable guest experiences. The Assistant Manager will be responsible for monitoring the daily operations of the FSD & Banquet department, managing the staff and the execution of service and events from set up to break down, ensuring that all clients and guests needs and requests are met.

Essential Job Functions:
-Report directly to the Manager of Full-Service Dining & Banquets
-Assist in managing the daily operations of Altitudes Bistro, The Observatory Restaurant and Banquet Events
-Ensure adherence to all policies and procedures of operations
-Provide excellent customer service and maximize customer satisfaction
-Support and communicate with all other F&B outlets and departments within Grouse Mountain Resorts
-Assist in maintaining cash floats, cash outs and deposits (overages/shortages)
-Maintain relationships with external company partners
-Assist in hiring, training, scheduling and supervising staff members
-Ensure all equipment is in working order
-Ensure the maintenance and cleanliness of all service areas
-Assist in controlling labour costs, liquor costs and associated expenses
-Foster a healthy and positive work environment and promote team building
-Work with disciplinary guidelines as needed
-Assist in monitoring staff performance and administering probation and annual evaluations
-Assist in processing payroll duties in a timely manner according to the pay period schedule
-Perform any other duties as required

Supervisory Responsibilities:
This position provides direct supervision to the Food & Beverage Full-Service Dining & Banquet operation.

Responsibilities & Qualifications

Required Qualifications and Abilities:
-Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking and a positive attitude
-Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone and in person
-Strong ability to multitask, prioritize and delegate duties amongst a team, with a focus on safety
-Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment
-Minimum two years serving or bartending experience
-WSET, CMS or equivalent wine training an asset
-Fine-Dining experience an asset
-Post-secondary education in Hospitality Management an asset
-Experience scheduling staff to maintain labour targets
-Strong skills with Restaurant Management Software, Microsoft Outlook, Point of Sale Systems preferred
-Strong problem solving & decision making skills
-Food Safe certification
-Valid Serving it Right
-Must be able to lift 40 lbs
-Available for five days per week and able to work a flexible schedule including opening, closing, weekends and holidays

Working Conditions:
The Food & Beverage Assistant Manager, Full-Service Dining & Banquets will perform some of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

Salary/Wage

56,000 per year plus gratuities

Other Perks/Benefits

All positions are eligible for the following benefits and perks: -Free Seasonal Access Pass -Discounts at the resort's restaurants, retail, and rental outlets -Referral Bonus Program -Public Transit Subsidies -Free or discounted lift tickets at many other resorts (winter/summer) -Access to free Employee and Family Assistance Program -Excellent training and professional development -Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: -Health Insurance, Medical Insurance, Dental Insurance, and Vision Insurance plans -RRSP matching after 6 months of service -Free access pass for dependants Disclaimer: The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Application Process

Please visit the Careers Page on our website and apply online!

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