Job Description

Are you ready to be part of something truly extraordinary? Join our dedicated team at AZUR Legacy Collection Hotel, a new luxury boutique hotel opening in August 2023 at 833 W Pender St in Downtown. As a vital member of our team, you will have the opportunity to bring elegance, sophistication, and unforgettable experiences to our guests’ stays. and become the illuminating essence that defines our exceptional hotel.

The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests.

Responsibilities & Qualifications

RESPONSIBILITIES

Works closely with the Bell person to ensure a seamless arrival and departure experience.
Creates a memorable arrival and departure experience by providing a personalized check in and check out experience.
Reviews arrivals list for the day and checks VIP notes and special requests
Upsells rooms whenever possible to achieve the highest possible room rate
Maintains a balanced float assigned by the hotel. Reconcile all transactions at the end of each shift.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.
Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquette guideline and using guest names when possible.
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.
Answers guest calls and direct them appropriately.
Confirms out-of-order rooms with Housekeeping, and updates status of rooms as necessary
Completes shift checklist and pass on important information.
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Bell Staff, and lobby coverage.
Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
Abide by the policies and procedures as set out in the Colleague Handbook and any other applicable policies.
Must work harmoniously and professionally with co-workers and management.
Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
Other duties as assigned.

QUALIFICATIONS
Must have previous experience in a Front Desk role
Must have a passion for delivering outstanding service.
Self-motivated, decisive, responsible and driven to achieve goals.
Strong interpersonal skills, exceptional oral and written communication skills.
Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
Must be organized and detail oriented.
Strong multi-tasking skills.
Must be able to stand for an entire shift.
Ability to work flexible hours, including days, evenings, nights, weekends, holidays and overnight shifts
Fluent in English. Proficiency of a secondary language would be an added advantage.
Relevant experience in a similar capacity in a luxury hotel.
Proficient in Word, Excel and Outlook.
Experience with property management systems would be an added advantage.
College education in Hospitality preferred or equivalent experience.

Salary/Wage

22-25

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