Job Description

• Register guests arriving at the resort and check out departing guests.
• Provide prompt, professional and attentive guest service, developing a personal rapport with guests to ensure a positive impression of the resort.
• Perform cashiering duties including posting charges, handling cash, debit/credit cards, and billing settlements at the end of the shift.
• Manage reservations, modifications, and cancellations in the resort’s booking system.
• Answer and direct multi-line phone calls in a courteous and consistent manner, assist with guest inquiries and manage reservations.
• Accept and manage deliveries or mail received at the front desk.
• Offer local recommendations and information about nearby outdoor activities, parks, trails, and regional attractions in the Kootenays.
• Respond promptly to guest requests, concerns, and complaints, ensuring satisfaction.
• Offer solutions for special requests, such as room upgrades or transportation needs

Responsibilities & Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in front desk or similar customer service role, preferably in hospitality.
• Fluency in Chinese or other language is an asset.
• Friendly, strong people skill
• Strong attention to detail and commitment to delivering excellent guest service.
• Ability to multitask and perform well in a fast-paced environment.
• Effective communication skills and professional phone etiquette.

Salary/Wage

20

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