Job Description

About our company:

Looking for a job that’s more than just work? At Harrison Hot Springs Resort & Spa, we’ve got the perfect mix of adventure, relaxation, and career opportunities. Whether you’re jet skiing on the lake, hiking in the mountains, or just hanging out with friends, this is where work-life balance truly happens.

We’re not just offering jobs – we’re offering a chance to build a career in hospitality, with skills you can use anywhere in the world. Whether you’re all about making connections with guests or prefer working behind the scenes, we’ve got a role that fits your vibe.

Harrison Hot Springs and the surrounding Fraser Valley are incredible places to live and work. Join our team, and you’ll see why so many people love being a part of this community.

At Harrison Hot Springs Resort & Spa, we believe in creating unforgettable guest experiences. From our five mineral hot spring pools to our spa, restaurants, and golf course, we provide top-notch service that makes our guests feel right at home. If you’re ready to be part of something amazing, we’d love to have you!
About the Role

Assist the Front Office Managers in directing and supervising operational activities of the resort’s Front Office to provide the highest service standards while permitting acceptable profit levels. The position is responsible for the day-to-day guest operations in the absence of the Front Office Managers. Able and willing to recommend procedural changes. Assist in implementing and monitoring the department’s budget and assist in controlling expenses within approved budget constraints. This position ensures all Front Office operational procedures are accomplished and followed up and that policies are maintained. About the Role

Assist the Front Office Manager in directing and supervising operational activities of the resort’s Front Office to provide the highest service standards while permitting acceptable profit levels. The position is responsible for the day-to-day guest operations in the absence of the Front Office Managers. Able and willing to recommend procedural changes. Assist in implementing and monitoring the department’s budget and assist in controlling expenses within approved budget constraints. This position ensures all Front Office operational procedures are accomplished and followed up and that policies are maintained.

About the Role

Assist the Front Office Managers in directing and supervising operational activities of the resort’s Front Office to provide the highest service standards while permitting acceptable profit levels. The position is responsible for the day-to-day guest operations in the absence of the Front Office Managers. Able and willing to recommend procedural changes. Assist in implementing and monitoring the department’s budget and assist in controlling expenses within approved budget constraints. This position ensures all Front Office operational procedures are accomplished and followed up and that policies are maintained.

Responsibilities & Qualifications

What You’ll Do

Ensure all Front Office quality standards are complied with, and policies and procedures are consistently applied.
Ensure guest billing concerns, voice mail, emails and general guest communications are followed up in a professional and timely manner.
Provide training for newly hired Front Office associates.
Train in the Night Audit role to provide back-up and support as required.
Assist in scheduling Front Office personnel while maximizing service and efficiency of labour costs. (Following the collective agreement).
Ensure guest incidents, complaints, and special instructions are logged appropriately (Maestro Tiles, information forwarded to appropriate managers verbally or via email, pass-offs, etc.)
Update Front Office associates as new information relevant to their positions/duties becomes available, updated, or newly implemented.
Support Front Office associates in promoting resort facilities and services.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include planning, assigning, and directing work, addressing complaints, and resolving problems.
Responsible for overseeing the daily operational requirements of the Front Office.
Complete additional job-related duties as assigned.

What You Need to Have

Minimum of three years increasingly senior supervisory experience on a busy hotel/resort front desk.
Hospitality industry courses in hotel management/front office management from a recognized institution is an asset.
Ability to present information to groups of guests, employees, suppliers, or manager of the resort.
Superior organizational, communication, problem solving, and interpersonal skills.
Strong cash handling skills.
Calm demeanor when dealing with difficult situations with staff or guests.
Flexible to a changing schedule.
Only candidates legally eligible to work in Canada will be considered. We thank all applicants, however, only those selected for an interview will be contacted.

Salary/Wage

19.41-25.88

Other Perks/Benefits

What We Offer: - Five mineral hot spring pools - Healing Springs Spa - Three restaurants and a coffee bar - Banquet and catering services - Resort Golf Course and Marina Benefits: Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Store discount Vision care Ability to commute/relocate: Harrison Hot Springs, BC: reliably commute or plan to relocate before starting work (preferred)

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