Job Description

Job description
As General Manager of Harrison Hot Springs Resort and Spa located in Harrison Hot Springs, British Columbia, Canada, you will be responsible for the effective operational management of all Department Heads to achieve and exceed their revenue and Guest satisfaction targets.

The General Manager of this unionized property would have oversight of 5 Food and Beverage Outlets in addition to Rooms Division, Spa and Golf Course.

You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business.

If you enjoy being part of a team, delivering excellent service and thriving on a challenge, this is THE opportunity for you.

To successfully fill this role, you must possess the following qualifications, attitudes, behaviours, skills, and values that follow:

Duties:

Previous Full-Service Hotel/Resort General Manager Experience
Managing service providers, comparing progress against contracts service expectations;
Forging positive relationships with other team members, clients, owners, business partners & contractors;
Undertaking proactive risk management;
Training, directing the work of, resolving issues/problems and coaching and counselling the team, as a leader, to ensure a quality operation;
Operating and managing Trust Accounts;
Day to day management of the property in a hands-on capacity;
Manage key property issues (including capital projects; customer service; Schedules, Overtime, refurbishment.
Recruitment, training and development of a team of staff, including department heads;
Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction;
Hold regular briefings and communication meetings with the management team;
General administration duties;
Management of property accounts;
Marketing and promotions of the property;
Union Experience
General business development;
Planning of operations, functions, conferences and providing quotations to groups;
Communicating with and directing team members in a clear and concise manner;
Pro-actively managing the scheduled maintenance program;
Being on call for emergencies;
Inspecting common areas, facilities, plant, and equipment;
Other duties as required to ensure the smooth operation of the property
A degree or diploma in hotel management or equivalent;
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management;
Experience in managing budgets, revenue proposals and forecasting results. · Exceptional computer skills;

Responsibilities & Qualifications

Experience:

General Manager 4 Diamond Full Service Hotel: 7 years (preferred)
Union: 3 years (preferred)
working in properties over 300 rooms: 5 years (preferred)
Revenue Management: 5 years (preferred)
Business planning: 10 years (preferred)
capital expenditure project: 5 years (preferred)

Salary/Wage

100,000

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