Job Description

Quartermaster Eatery is seeking a dedicated and experienced General Manager to oversee daily operations and ensure exceptional guest experiences. This leadership role is responsible for all operations, P&L reporting and performance, personnel, training, and restaurant organization. This role works closely with Eleven Revelstoke Lodge and Kingfisher Heliskiing management to execute day to day integrations, F&B planning and events. The ideal candidate will have a track record in working within a high-end restaurant environment, the ability to multitask in a fast-paced environment, and a passion for delivering outstanding customer service while managing a team. This is a full-time, year-round position starting at CAD 70,000 annually.

Responsibilities & Qualifications

Position Purpose

The General Manager of Quartermaster Eatery is responsible for all operations, P&L performance and financial reporting, personnel and training, and overall restaurant organization and leadership. The General Manager will lead an engaging, convivial, and professional environment that supports outstanding guest experiences, superior employee culture and overall company vision. General Manager also works closely with our lodging and heli-skiing program for day to day integrations, F&B planning, and events.

Responsibilities/Duties/Functions/Tasks

Successful daily operations and processes of the restaurant.
Effectively manage and grow the business by ensuring operational excellence and profitability.
Accountability for culinary, service, live music, and events, as well as financial operations such as food and beverage cost management, labor efficiency, and growing top-line sales.
Provide daily/weekly/monthly/annual financial reporting.
Identify opportunities and act promptly to improve.
Maintain appropriate staffing levels by participating in hiring, training, and scheduling of staff.
Manage scheduling, time tracking, tip sharing, and timely payrolls for all employees.
Prepare and conduct regular performance appraisals.
Maintain appropriate food, beverage, and supplies inventory; manage vendors and purchasing.
Exercise superb judgment and decision-making ability to resolve issues.
Adhere to and enforce flawless cash handling, payment processing and inventory procedures.
Ensure proper functioning of all equipment, facilities, and grounds.
Participate in the conception, proposal, approval, and timely execution of all marketing programs.
Adhere to and enforce all company policies re: code of conduct, attendance, uniform, and appearance.
Fill in where needed in FOH and BOH to ensure guest service standards and efficient operation.
Continually strive to develop staff in all areas of restaurant and professional development.

Qualifications

Must be 18 years of age.
Prior experience in a restaurant as a General Manager
Prior supervisory responsibilities of a large staff including managers and team members.
Local alcohol enforcement knowledge.
Track record of high standards in cleanliness, sanitation, food quality, and guest satisfaction.
Excellent communication skills.
Be able to create and interpret P&L and KPI reports.
Demonstrated leadership, interpersonal, mentorship and conflict resolution skills.
Proficiency with business (i.e., kitchen, bar, retail) math and accounting, P&L, and sales.
Strong analytical and decision-making skills.
Computer literacy, and proficiency with office suite of applications.

Special Position Requirements

SERV Safe or equivalent safe food handling certification
TIPS alcohol handling certification

Work Requirements

Must work a flexible schedule, including opening/swing/closing shifts, weekends, and holidays.
Must have reliable transportation, and a clean driving record.
Must be willing to exert physical demands, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching, lifting, carrying, pushing/pulling, stooping, kneeling, crouching, crawling, and tasting or smelling.
Must regularly lift and/or move up to 175 pounds and frequently lift and/or move up to ten pounds.
Must work around kitchen equipment, machinery, chemicals, fire, gasses, and odors.
Must work in extreme temperatures, including walk-in refrigerator/freezer and kitchen line.
Must work within a loud and noisy environment.

Salary/Wage

70000

Other Perks/Benefits

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full-time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Recommended Training

Serving It Right

Job Application Process

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