Job Description

At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our team members are the shining stars of what we do! We are presently searching for a General Manager to join us in leading our people-centric team of hospitality professionals.

The General Manager is responsible for the successful operation of all aspects of the hotel, ensuring alignment with Hilton brand standards, Crescent Hotels & Resorts standards, and ownership objectives. This role requires a combination of strategic leadership, operational excellence, financial acumen, and the ability to build and maintain strong relationships with ownership groups, team members, guests, labour partners and the broader community.

Responsibilities & Qualifications

As General Manager you will be responsible for a variety of strategic leadership responsibilities, including, but not limited to, the following:

Owner Relations

Serve as the primary liaison between the ownership group and Crescent Hotels & Resorts
Maintaining open, transparent, and initiative-taking communication
Understand and align hotel operations with ownership’s investment goals, delivering timely updates on performance, strategic plans, and key initiatives
Prepare and present comprehensive reports to owners, including financial performance, operational efficiencies, and capital improvement needs
Build trust and credibility by demonstrating a deep understanding of market dynamics, risk management, and long-term asset value enhancement
Property Financial Performance

Critically analyze occupancy, rate, and revenue reports to identify trends and implement strategies to maximize profitability
Lead the development of the hotel’s business plan, annual operating budget, and monthly forecasting processes, ensuring alignment with both corporate and ownership expectations
Formulate complex financial and operational reports for internal and external stakeholders
Leadership Operations

Oversee all hotel departments through direct supervision of department heads, ensuring smooth daily operations and consistent guest experience
Guide managers in operational excellence, accountability, and associate engagement, while continuously reviewing departmental performance and driving improvement plans.
Conduct daily property tours to assess the condition, cleanliness, service delivery, and associate morale
Talent Management:

Evaluate overall management performance on a regular basis
Deliver coaching and counseling, ensuring adherence to company standards and policies
Oversee property labour relations and disciplinary actions
Communication & Relationship Building:

Maintain open lines of communication with hotel staff, corporate support teams, guests, and the ownership group
Foster a culture of service excellence, clear communication, and collaboration across all levels of the organization
Guest & Community Engagement:

Serve as the face of the hotel within the local community by participating in civic and business associations, attending community functions, and representing the hotel in a positive, professional manner
Cultivate client relationships and promote the hotel’s offerings to maximize occupancy and revenue
Corporate Engagement & Brand Standards:

Represent the hotel at corporate meetings, sales trips, and participate in company committees as needed.
Ensure alignment with brand standards, Crescent’s operational policies, and company-wide initiatives.
DOES THIS SOUND LIKE YOU?

Passion for service excellence, engaging with guests, clients, and team members
Working in a fast-paced environment leading a highly motivated team
Excellent interpersonal and communication skills.
Organized and detail-oriented with ability to multi-task. Ability to work effectively under time constraints and deadlines.
Highly developed knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Possesses exemplary leadership skills to motivate and develop staff and to ensure accomplishment of individual, team and property goals.
Able to set priorities, plan, organize, and delegate, as required.
Written communication skills to be concise, well organized, complete, and clear.
Ability to move throughout premises and visually inspect conditions including bending, stooping, and reaching arms overhead.
Ability to travel to various sites on and off hotel property and continuously perform essential job functions.

Salary/Wage

160-170K

Other Perks/Benefits

Here is what we offer to all of our team members: A highly competitive salary, commensurate with experience, Participation in the Company’s Incentive Program Exceptional benefit plan for eligible team members & their family members. Nutritious meals and on-site parking Opportunities for growth and development within the property and Company Discounts to any of our Crescent managed properties in North America and Hilton hotels globally for you & your friends and family members. A workplace that you can be proud of, where you are valued, trusted and supported by a team of hospitality professionals! At Hilton Metrotown Vancouver we strive to create a great place to work where team members at all levels of our organization are respected for their differences, just like the guests and owners that we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Job Application Process

Interested candidates should click the below link to apply directly for the role locally. Please note that we will only reach out to those applicants who are shortlisted for further consideration. We thank all applicants for their interest!

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