Job Description

Position: Guest Representative
Reports to: Guest Services Manager
Start Date: April 2026
Hours and Location: Seasonal, full time hours on Cortes Island
Wage: $23/hour to start

ABOUT US
Hollyhock nurtures inspired leadership through collective and immersive experiences, through renewing people’s connections to themselves, one another, and the natural world. Community, connection and impact are the foundation of Hollyhock, through each uniquely curated gathering or program. Get a taste of Hollyhock programming

Our oceanfront Cortes Island campus rests in the traditional territories of the KIahoose, Tla’amin, Homalco Nations; and as the current stewards of this land, we are committed to renewing our relationships with these First Nations peoples.

At Hollyhock, staff really care about each other. Season after season, staff consistently report that one of the best things about their work is the relationships they build with their colleagues.
We believe that our staff must reflect the diversity of the communities we serve. We strongly encourage applicants of all genders, ethnic and cultural backgrounds, sexual orientations, abilities, and with a range of life experiences to apply.

ABOUT THE ROLE

The Guest Representative is the first point of contact our guests have with Hollyhock. This position is tasked with providing outstanding service while performing the daily activities of the front desk. This includes the completion of guest check in & check out, taking reservations, answering phones and emails while handling various guest inquiries. The Registration department is the communication hub for guests, presenters and staff. Our guest representatives are personable, gracious, mature-minded, and resourceful; with top-notch communication and interpersonal skills. Their main priority is to support an enjoyable and memorable experience for our guests.

ABOUT YOU

You take great pleasure in providing service. You embody grace under pressure. You are meticulous, responsible, and detail-oriented. You bring upbeat and positive energy to your work. You are a clear and kind communicator. You are sensitive to guest needs and anticipate solutions before problems arise. You understand appropriate privacy and confidentiality for our guests and presenters.

Responsibilities & Qualifications

KEY RESPONSIBILITIES

Answer enquiries regarding Hollyhock services
Register guests by email, by telephone and in person
Conduct guest and room check-in and check-out
Take payment for Hollyhock services and reconcile daily cash reports
Communicate effectively with other campus teams
Ensure all guest needs are met including linen changes, directions and transportation
Assist guest transportation with golf cart and shuttle services
Provides information about the services available in the community and surrounding areas
Be responsible for answering the Front Desk After Hours Line 1-2 days a week
Additional duties as assigned

QUALIFICATIONS

Previous experience in customer service is an asset
Working knowledge of computers and software applications including proficiency in Google Workspace
Excellent communication skills
Ability to respond calmly in busy situations, effective conflict management and decision-making skills
Strong organizational, administrative and time management skills
Cash handling experience is an asset
Ability to speak a second language is an asset
The successful candidate must be legally able to work in Canada and enjoy living in a remote setting
Valid BC Drivers License or legally able to drive in BC

Salary/Wage

23/hr

Other Perks/Benefits

- 1 Complimentary program per season - Complimentary breakfast on shift - Staff discounts at store, restaurant and accommodations

Job Application Process

Please apply using the APPLY NOW form at hollyhock.ca/jobs . You will have an opportunity to upload your resume and cover letter. This position is open until it is filled . Please get your application in as soon as possible. Only short-listed candidates will be contacted.

Apply Now