Job Description

At Harbour Cruises, the Guest Services Ambassador is responsible for the day-to-day operation and workflow of our Tours and Front Office department. Further, Guest Services Ambassador is responsible for general inquiry, reservations, and tour operations and as an ambassador for both Vancouver and British Columbia’s tourism industry. The right candidate will ensure efficient office operations, as well as maintain high production, productivity, quality, and customer-experience standards. The Guest Services Ambassador is passionate, friendly, approachable, and professional.

Responsibilities & Qualifications

As a Guest Services Ambassador at Harbour Cruises, you’ll get to:

-Execute Front Desk, Tours & Concessions Daily Operations
-Coordinate daily tour check ins efficiently, being the local expert and main contact person for questions and support on site
-Deliver exceptional internal and external guest service with friendly and approachable demeanour
-A efficient and professional problem solver & troubleshooter
-Liaise with all other Departments for in the day-to-day operations to ensure seamless workflow between all aspects of a guest’s journey
-Ensure efficient scheduling, product development, & operational procedures
-Maximize revenue by optimizing reservations scheduling and systems
-Reconcile ticket sales and cash deposits and prepares reports or financial settlements
-Maintain equipment, supplies and services as required
-Confidently utilizes our Tour Bookings and Reservation systems –(Tech Savvy – Maximizing and Optimizing our systems)
-Work in a tight knit environment with all other team members to ensure seamless customer experience from Arrival to Departure
-Answer customer queries and communicate information regarding upcoming events or new developments with the rest of the vessels team in a professional manner
-Excellent communicator, professional customer service experience with polished verbiage
-Fluent in English (Verbal and Written)
-Confident, savvy, and efficient user of administrative software programs such as (Microsoft 365, RocketRez, Cardknox etc)
-Ability to work in a fast paced and demanding environment, keeping a calm and approachable demeanour at all times
-Positive attitude, takes initiative and a team builder

Salary/Wage

19

Other Perks/Benefits

Commission pay Overtime pay Tips Onsite Parking

Recommended Training

Safety Basics - Health & Safety OrientationServing It Right

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