Job Description

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor just like the Guest Services Agent is typically the guest’s first interaction with the hotel. As hospitality professionals, we need to ensure our guests receive consistent positive interactions.

Responsibilities & Qualifications

Responsibilities:
Greet guests warmly upon meeting
Process guest arrivals and departures, including all necessary payments
Run & Perform bucket checks and reports
Issue room keys while keeping guest’s security in mind
Handle guests’ concerns and follow up
Provide information regarding hotel services, amenities, and local attractions
Answer and direct all phone inquiries
Program and record wake-up call requests
Communicate between shifts passing on any pertinent information
​Utilizes instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
Maintains order and cleanliness of work space
Ensure compliance with all hotel policies, standards and core practices
Ensure accounts are settled appropriately

Qualifications:
Experience as a hotel Night Auditor is an asset
Hotel front desk experience is an asset
Post-secondary training in tourism or hotel management is an asset
Excellent communication skills and phone etiquette
Professional attitude
Good organizational skills
Effective conflict management and decision-making
Ability to use a variety of computer applications
Cash handling experience
Administrative skills

Salary/Wage

17.85

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Please submit your resume in person to the front desk or email your resume to judy@comfortinnsurrey.com

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