Guest Services Supervisor

  • Cypress Mountain
  • Supervisory
    • Full Time | 
    • Seasonal
  • 6000 Cypress Bowl Road West Vancouver
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on September 13, 2023

Job Description

Cypress Mountain is now hiring for a Guest Services Supervisor for the 2023/24 winter season.

If you are driven by providing excellent customer service, you excel in leading a Team, thrive in a fast-paced work environment and are a detail oriented problem solver, this is the role for you!

The Guest Services Supervisor is responsible for day-to-day operations and supervision of the front-line Guest Services, the Ticket Office and Communications Centre. Primary responsibilities include assisting guests with inquires, product pick up, resolving customer concerns as well as coaching and supporting the teams in their job duties.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES (include but not limited to the following):
• Develop and maintain a thorough knowledge of Cypress Mountain’s products, amenities, and pricing
• Be confident in managing guest expectations and seamlessly ensuring guest experience recovery
• Accountable for daily maintenance of equipment, supplies and amenities for all Guest Service areas
• Adhere to all company policies, values; be a proponent and ambassador of Cypress Mountain
• Oversee and assist with guest interactions & transactions in all Guest Services locations
• Manage a cash float, balance, and reconcile daily sales, balance safes, complete daily reporting and be familiar with and responsible for opening/closing all Guest Service locations
• Supervise, support, motivate, coach, and recognize performance amongst the Guest Services team
• Train and lead front line team to ensure day-to-day operation
• Provide ongoing coaching and development geared to deliver on Cypress Mountain’s service philosophy, safety, and guest experience
• Address, manage, coach and document performance
• Contribute to overall department goals
• Performing other related duties as assigned by General Manager or Senior Leadership Team

• Min 1 years Supervisory experience
• People focused with high level of customer care experience
• Excellent interpersonal skills, problem solving and decision making skills
• Excellent written and verbal communication skills
• High level of professionalism
• Proficiency in MS Office and POS systems
• Excellent time management and organizational skills
• Accuracy and attention to detail
• Data entry and word processing skills
• Ability to multi-task in a fast-paced environment
• Self-motivated, positive and results oriented
• Well organized, punctual, hardworking, self-motivated and outgoing
• Ability to remain calm and courteous when under pressure
• To be a team player who works well with others
• Ability to take direction and implement tasks efficiently
• Adaptable to work effectively in a diverse and ever-changing seasonal work environment
• Ski industry experience an asset
• RTP software system experience as asset

• Ability to sit for extended periods of time, viewing a computer monitor
• Regularly required to walk, stand, sit, and occasionally required to bend, stoop, kneel, climb stairs, balance, reach above shoulder and head
• Must use hands and fingers to handle or feel, write, type, manipulate objects; reach with arms and/or hands
• Must possess the ability to walk on uneven surfaces, and/or snow and ice-covered surfaces, stairs and/or ladders
• Must have the ability to tolerate exposure to work in all weather conditions

• This is a full time position, working 5 days/week, including weekends, evenings, winter holidays and spring break
• Start/End Date: Early November – mid-April (weather and business volume dependent)
• Length of employment is dependent on seasonal operations
• Regular availability during the Winter Holidays and Spring Break is a requirement for employment

• Must be able to legally work in Canada
• Valid driver’s license
• A reliable/insured vehicle with winter tires to get to/from work (no shuttle service in the off season months)



Other Perks/Benefits

• Seasonal bonus program of 5% • Skiing/riding/cross country skiing/snowshoeing/snow tubing benefits • Free Lessons • Discounts in F&B & Big Bear Sports • FUN work atmosphere in unique environment!

Job Application Process

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