Job Description

As a Housekeeping Personnel at Twin Anchors Houseboat Vacations (Shuswap Lakes Vacations Inc.), your primary responsibility is to ensure that our guests have a clean, comfortable, and well-maintained experience aboard the houseboats. You will work as part of a dynamic team to maintain the cleanliness and functionality of our fleet, contributing to the overall success of our houseboat rental operations.

Responsibilities & Qualifications

Houseboat Cleaning & Maintenance:
Follow detailed cleaning checklists to ensure all housekeeping tasks are completed to the highest standard, including cleaning interiors, sanitizing surfaces, changing linens, and ensuring all amenities are properly stocked.
Clean all areas of the houseboat, including kitchens, bathrooms, bedrooms, decks, and common areas, ensuring cleanliness and readiness for new guests.
Ensure all cleaning tasks are completed within designated time frames, maintaining punctuality to ensure houseboats leave the dock on schedule.
Report any damages or maintenance issues (e.g., plumbing, electrical, furniture) to the maintenance department promptly for repair.
Inventory Management:
Regularly check for missing or low inventory items onboard the houseboats (such as towels, bedding, cleaning supplies, toiletries, kitchen supplies, etc.).
Replace missing or damaged items as per the inventory guidelines, ensuring that the houseboats are fully stocked and equipped for guest use.
Notify your supervisor or inventory control staff of any missing or low stock items that need replenishment.
Customer Service Functions:
Occasionally interact with guests to address questions or concerns regarding the cleanliness of the houseboats, always maintaining a professional, friendly, and approachable manner.
Assist with guest-related requests as directed by your supervisor or team lead, ensuring a high level of customer satisfaction.
Handle any special cleaning or guest service requests in a timely and efficient manner, maintaining flexibility in your approach to meet the needs of guests.
Team Collaboration and Support:
Work cohesively as part of the housekeeping team, collaborating with colleagues to meet daily cleaning targets and deadlines.
Provide support to other team members when necessary, assisting with cleaning tasks, inventory management, and other duties as needed.
Participate in regular team meetings or briefings, sharing any challenges, feedback, or improvements related to housekeeping procedures.
Additional Duties & Support:
Perform other duties related to housekeeping, as directed by your supervisor or department head, especially during peak periods or when additional support is required.
Support the supervisor in training of new housekeeping staff or team members as needed, providing guidance on cleaning standards, inventory management, and customer service expectations.

Salary/Wage

$18.50-$20/hr

Other Perks/Benefits

Staff accommodation available for eligible candidates. Discounts on gym memberships, staff events, BBQ boat cruises, merchandise, and Old Town Bay Pub. Houseboat discounts for staff during the off-season.

Job Application Process

Please apply with resume

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