Job Description

Housekeeping Manager
The Housekeeping Manager at Tofino Resort + Marina oversees the daily operations of the housekeeping department, ensuring that guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation. This role includes supervising and training staff, managing schedules, monitoring inventory and supplies, and coordinating with other departments to maintain smooth operations. The manager also serves as a key point of contact for guests, addressing questions, requests, and complaints promptly and professionally to ensure a positive guest experience. The ideal candidate is detail-oriented, organized, and experienced in leading a team in a fast-paced hospitality environment. This position is full-time, year-round, on-site at 634 Campbell Street, Tofino, BC.

Job Description:

Implement and maintain housekeeping procedures and training checklists; ensure adherence by all staff.
Train, motivate, and supervise the housekeeping team to maintain high performance and engagement.
Monitor guest satisfaction, address feedback efficiently, and resolve complaints promptly.
Develop and manage budgets, control labour costs, and conduct inventory checks to maintain appropriate PAR levels.
Conduct interviews, onboarding, coaching, and performance reviews for housekeeping staff.
Create weekly housekeeping schedules and approve hours in payroll software.
Collaborate with the Maintenance Manager to address room deficiencies.
Coordinate with vendors and suppliers, focusing on cost-effective, high-quality products.
Participate in team meetings, promote an open-door policy, and foster a positive work environment.
Ensure consistent compliance with policies, standard operating procedures, and identify areas for operational improvement.
Perform room checks, common area walkthroughs, and assist with cleaning guest rooms as required.

Responsibilities & Qualifications

Job Requirements/Qualifications:

Prior housekeeping management experience, one year preferred.
Minimum 3 years housekeeping operations experience.
Occupational first aid required.
College or University level education required.
Excellent time management and delegation skills.
Highly organized and great attention to detail.
Ability to create, and adhere to a detailed budget.
Outstanding interpersonal skills with proven ability to lead a team and manage conflict.
Must be flexible in days available to work based on operations.
Language of work is English.

Salary/Wage

36.60/hour

Other Perks/Benefits

Health, vision, and dental package, training and learning fund, on-site discounts, personal days, restaurant discounts, ferry and flight discounts, team events, friends and family rates

Job Application Process

To apply please send your resume and cover letter to hr@tofinoresortandmarina.com and tell us you found this job post on Go2HR.

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