Job Description

Hilton Vancouver Metrotown is the perfect retreat for business travelers. Nestled in the vibrant heart of Burnaby, this internationally acclaimed hotel offers a seamless blend of world-class hospitality and unbeatable convenience. Nestled in the vibrant heart of Burnaby, this internationally acclaimed hotel offers a seamless blend of world-class hospitality and unbeatable convenience.

Ideally situated in the heart of Burnaby, Hilton Vancouver Metrotown features 283 guest rooms, 15424 square feet of meeting space through 6 event rooms, a state-of-the-art fitness centre and heated outdoor pool, and our restaurant, Time and Place, which features a flavor packed menu featuring the local bounties of the Pacific Northwest.

Hilton Vancouver Metrotown offers a world of opportunities and experiences. From shopping at BC’s largest shopping and entertainment complex, Metropolis at Metrotown, to taking in the urban oasis of Central Park, we are only 18 minutes by SkyTrain into downtown Vancouver. Whether you’re here for work or leisure, Hilton Vancouver Metrotown provides unparalleled comfort, convenience, and a memorable stay that is sure to exceed your expectations. Welcome to your home away from home!

As a workplace, Hilton Vancouver Metrotown operates as a team of hospitality professionals that are deeply connected to our guests and community. We are especially proud of our team members, who are the heart and soul of our operation, rising to each occasion to create exceptional and memorable experiences for our guests and fellow team members.

HERE’S WHAT WE ARE SEARCHING FOR:

We are currently seeking a detailed oriented Full Time Houseperson who is passionate about the hospitality experience. We understand that a positive work environment directly translates to our focus on promoting a positive, diverse work environment. Associates at Hilton Vancouver Metrotown share a passion for making our hotel a place where guests prefer to stay, and team members choose to work.

Responsibilities & Qualifications

HERE’S WHAT YOU’LL BE DOING:

• Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.
• Empty room attendant carts of soiled linen and trash.
• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
• Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.
• Flip mattresses and move furniture as assigned by supervisor.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
• Respond promptly to requests from guests and other departments.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Support team to reach common goals
• Preform other reasonable duties as required

HERE’S SOME MORE INFORMATION ON THE POSITION:

• Must have excellent interpersonal, communication and guest service skills
• Team player and a self-starter, able to work independently and effectively as required
• Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests’ and business needs.
• Must be able to work with minimum supervision.
• Maintain a professional appearance and manner at all times.
• Ability to effectively deal with guest concerns in a friendly and positive manner.
• Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining a Canadian work authorization.

• The candidate must be available to work PM shifts (3:30pm – 12:00am)
• In good physical condition, as position is physically demanding
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift
• Ability to move, lift, carry, push, pull, and place objects weighing up to 23 kilograms (50 pounds) without assistance.
• Previous experience in Housekeeping is considered an asset.

At Hilton Metrotown Vancouver we strive to create a great place to work where team members at all levels of our organization are respected for their differences, just like the guests and owners we serve.

Salary/Wage

19.39-25.85

Other Perks/Benefits

Our team members enjoy the following benefits: • Competitive industry wages • A comprehensive health & dental benefits plan for eligible employees & their family • Opportunities to grow your career with us • Flexible scheduling to help you with work/life balance • A multi-cultural workplace featuring camaraderie, connection and fun! • Nutritious staff meals on every shift • Opportunities to participate in special team member events & celebrations • Free on-site parking for our team members, while on duty • Employee travel discounts at Hilton hotels globally for you & your family members • Employee travel discounts at our Crescent managed properties in North America • A workplace that you can be proud of, where you are valued, trusted and supported by the team

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllWHIMIS

Job Application Process

Interested applicants, who meet the criteria for hiring, are invited to click the link to apply directly on our indeed portal. We will only contact those we are interested in pursuing further. We thank all applicants for their interest in Hilton Vancouver Metrotown.

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