Job Description

Last Frontier Heliskiing are seeking an experienced, energetic and motivated leader to join our team at Ripley Creek for the upcoming winter season. The Assistant Lodge Manager plays a critical leadership role in the seamless day-to-day operations of our world-class heliskiing resort. This hands-on position supports the Lodge Manager in all aspects of lodge operations, with a focus on delivering an exceptional guest experience. This includes overseeing the restaurant and bar, retail, maintenance, housekeeping, regular administration including basic accounting, and basic human resource management. The ideal candidate thrives in a dynamic, high-pressure environment, demonstrates exceptional problem-solving skills, and has the ability to make swift, informed decisions while maintaining the highest standards of hospitality and safety. You will act as the Lodge Manager’s deputy and assume full operational responsibility in their absence.

Responsibilities & Qualifications

Key Responsibilities:

Assist the Lodge Manager with supervision and delegation of duties to lodge staff
Continuously train, lead, and motivate a diverse team across multiple departments
Be highly visible and available to guests, providing personal hosting and concierge-level service, including complaint-handling
Handle conflict resolution swiftly and professionally
Maintain positive communication with all guests, lodge management, team members, local partners / service providers, and external stakeholders at all times
Ensure accurate and timely completion of administrative documentation and reports
Demonstrate sound financial acumen by adhering to effective stock management and financial administration processes

Preferred Skills and Core Competencies:

Vibrant, energetic and motivated team player, with a passion for curating exceptional guest experiences
Strong leadership, team building and people management skills
Proven ability to motivate and inspire high-performing teams under pressure
Excellent communication, negotiation, and conflict-resolution skills
Fine dining and bar operations expertise, with an eye for detail and quality
Exceptional organizational skills with the ability to prioritise tasks effectively
Ability to manage a significant workload while balancing competing business demands
Calm and professional demeanor when making quick decisions in high-stakes situations
Flexibility and the ability to maintain a positive attitude through challenging situations

Requirements and Qualifications:

3+ years of experience in the hospitality industry (hotel, resort or travel, ideally in a remote lodge environment)
2+ years of supervisory experience, ideally in high-end hospitality or lodge environment, with fine dining and bar oversight
Tech-savvy with proficiency in Microsoft Office, Google Suite, POS Systems, PMS Software, and capable of easily learning new systems
Strong financial acumen with experience in reporting, cost control or complex reconciliations
Exceptionally strong English written and oral communication skills
Be self-motivated and hold high personal standards for performance
Ability to work away from home and work long hours
Serving it Right (or ability and willingness to obtain)
Valid class 5 driver’s license
Ability to lift 50lbs when necessary
Diploma or degree in Hospitality, Tourism, Business Management, or a related field an asset
Multilingual abilities are an asset

Salary/Wage

265

Other Perks/Benefits

This is a seasonal, live-on-site position based in the small town of Stewart, in remote Northern BC. Working rotations are based on a 3-week on, 1-week off schedule, working 10hrs per day. Lodging and all meals are provided while working. Transport between the lodge and Terrace or Smithers is provided for your time off. Subsidized accommodation and lift passes are available in Smithers for your scheduled time off. Please note we are unfortunately not able to accommodate pets. If you have a passion for the outdoors, enjoy putting a smile on people’s faces, and thrive in a fast-paced environment, we look forward to hearing from you!

Job Application Process

Please email a copy of your up to date resume along with a brief outline of why you are interested in the position and what makes you our ideal candidate to manager@bell2lodge.com

Apply Now