Job Description

Bell2 Lodge is seeking a year-round Lodge Manager to oversee the daily resort operations located in Northern BC.

In winter we operate as Last Frontier Heliskiing, providing world class dining and lodging to heliskiers from everywhere around the globe. During the rest of the year, the resort offers Hotel, Restaurant and Gas Station services to road guests and contractors.

The Lodge Manager, reporting to the General Manager, is responsible for the safe, guest orientated and economical day to day operations of the lodge. Assumes complete responsibility of daily lodge operations. The ideal candidate will have excellent communication and HR skills, strong problem-solving abilities, be a strong leader, and have a passion for providing exceptional customer service.

This position is for someone who wants to be invested with us for minimum 2 years.

Responsibilities & Qualifications

Preferred Skills and Core Competencies:

Communicate effectively internally and externally, with guests, management, and employees.
Supervision and delegation of duties to staff (all lodge departments).
Friendly personality and genuine desire to host and craft an exceptional experience for our guests, no matter how long or short their visit.
Flexible, forward thinking, and solution oriented.
Excellent time management skills, ability to multi-task, and attention to detail.
Able to take direction, work independently, and as a part of a team.
Record inventory accurately, and take ownership of all supplies ordering, always planning ahead due to our remote location and limited delivery options.
Responsible for all guest and staff billing. Including expenses made with float, company credit cards and/or on company accounts.
Ensure Daily, Weekly and Monthly reports: accounts, inventories, time sheets and reconciliations are accurate and completed on time.
Manages and explains all financial activities with reconciliations.
Implement policies and procedures with a high standard of excellence on a regular basis.
Maintain a professional, punctual, well groomed, and presentable appearance.
Implementations of training to ensure high standards are maintained.
Ensure all Lodge Operations meet or exceed Work Safe BC Standards.
Extensively involved in guest management, hosting and dealing with complaints in an efficient and appropriate manner.
Coordinate logistics of getting things in a time sensitive manner to and from the remote lodge.
Maintain positive communication with Ski Ops, Suppliers, Hotel providers, Head Office, guests and all lodge employees. Encourage team work.
Responsible for all stock (inventory), floor management and sales.
Demonstrate sound financial acumen by adhering to effective stock management and financial administration processes.
In charge of reservations, billing, overall lodge accounting.
Work closely with the Bell 2 Guiding Managers, who report to the Director of Ski Operations.
Work closely with Head Office team to ensure consistent quality of service is provided to Heliski guests
Be available to guests. This will include dining, greeting and checking in with them. You are their main contact regarding all things Lodge related during their Heliskiing vacation.
Familiar with all procedures related to the skiing program.
Ability to act as sales representative for Last Frontier Heliskiing and Bell 2 Lodge when opportunity presents itself.

Requirements:

2+ years in similar position in a remote Lodge.
Background in luxury hospitality or fine dining.
Hospitality/Tourism, Management or Business degree an asset.
Strong administration skills.
Intermediate to advanced understanding of Microsoft Office and Google Suite, including Excel, Outlook and Word.
Experience with troubleshooting front and back end of PMS and POS systems.
Knowledge of Push Payroll system for scheduling, hiring documents and payroll an asset.
Multiple languages are considered an asset.
Serving it Right required (or ability and willingness to obtain).
Food Safe Certificate an asset.
First Aid an asset.
Valid Drivers license required.
Ability to lift 50 lbs when necessary.
Must be able to effectively prioritise a significant workload, whilst managing competing business demands.

Salary/Wage

290

Other Perks/Benefits

Accommodation and meals are provided for all employees while on rotation. Shifts are three weeks on and one week off working ten hour days. Transfers to and from Terrace on weeks out are available. Flights are not provided. In winter, subsidized accommodation in Smithers & ski tickets are possible for your week off. ** Please note we cannot accommodate pets. ** If you have a passion for the outdoors, enjoy putting a smile on people's faces, and thrive in a fast-paced environment, we look forward to hearing from you. Familiarize yourself with what drives us: https://www.lastfrontierheli.com/heliskiing-lodges/

Job Application Process

Please email an up to date resume, along with a brief outline of what makes you our ideal candidate

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