Job Description

Create the home behind the magic! Step into the Lodging Manager role and oversee the team that brings our premium guest accommodations to life.

• This full-time, temporary position runs from May 5 to August 27, 2026, and will work on the festival site near Salmo, BC.

The Lodging Manager will oversee the administration and development of the Lodging Operation project, including the coordination of crew members and supervisors. This role involves both operational and administrative responsibilities. Responsibilities are split between HR needs such as keeping the crew happy and productive, as well as project management.

Responsibilities & Qualifications

Roles and Responsibilities:
• Supervise and assist with the setup and tear down of all lodging guest sites, up to 800+ tents.
• Manage a setup and teardown team of up 30 individuals.
• Develop policies and protocols for a 24 hour a day operation.
• Work with guests to complete reservations and payments.
• Communicate with customers, respond to issues and inquiries.
• Assist with marketing, update Lodging specific Facebook page.
• Facilitate customer database.
• Deliver exceptional service to up to 2500 lodging guests.
• Purchasing of supplies and equipment.
• Develop budgeting and purchasing.
• Develop new products and services.
• Plan and coordinate the implementation onsite preshow.
• Compile resources and information post show.
• Work with necessary related departments to accomplish goals.
• Develop culture and community.
• Manage and train a team of up to 100 lodging crew members.
• Responsible for developing and analyzing lodging customer satisfaction surveys.
• Ensure crew timesheets are being completed properly and handed in on time.
• Ensure daily tailgate meetings are run with all crew members at the beginning of each shift.
• Analyze processes and seek ways to improve efficiencies.
• Complete Daily Journals and Post-Show reports, handing in to HR before leaving the farm.
• Performs other duties as assigned.

Qualifications:
• Operational/administrative experience qualifications are an asset.
• Hospitality education is an asset.
• Festival and camping experience necessary.
• Excellent leadership skills.
• High level of organizational and planning skills.
• Ability to communicate clearly and efficiently under pressure.
• Experience managing a team of 10 or more.
• Experience in managing projects such as construction, business restructuring or timeline based products.

Attributes and Capabilities:
• Good organizational and planning skills.
• Creative thinker, effective and efficient problem solver.
• Courteous, competent, patient, proven ability to handle stressful situations.
• Demonstrates a strong commitment to maintaining a safe work environment, adhering to safety protocols, and promoting a culture of safety within the team.
• Flexible and able to respond to changes in working conditions.
• Strong administrative skills, working knowledge of Google Suite.
• Excellent communicator. Able to interact effectively with all levels of chain of command.
• A committed individual and self-motivating, capable of multitasking and prioritizing.
• Patient in performing repetitive tasks.
• Knowledgeable with SMF protocols and procedures.
• Demonstrates a high degree of professionalism at all times when conducting operations and interacting with patrons.
• Effective management skills and training ability, can delegate tasks and motivate workers.
• Uses correct radio etiquette and procedures.
• Understands the limits of the site and works within the parameters.
• Maintains awareness of the environment , sense of responsibility for fellow crew members as well as company image.
• Ability to work in a culturally diverse work space without personal judgments or bias.
• Reflect the Shambhala spirit through kindness, inclusivity, and a welcoming approach!

Salary/Wage

25.50 per hour

Job Application Process

Ready to join the team? Submit your resume and cover letter through our online application form here: https://crew.shambhalamusicfestival.com/jobs/7301922-lodging-manager?promotion=1864212-trackable-share-link-free-job-boards

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