Job Description

Reporting to Director, Student Housing & Food Services, and working closely with the AVP Squamish Office, the Manager, Short-Term Accommodations is responsible for the planning, coordination, and delivery of hotel-style accommodations utilizing the Lodges on Squamish campus. This role ensures a welcoming, professional, and high-quality guest experience for short-term visitors, conference attendees, external groups, and university-affiliated guests throughout the year. This position supports both the administrative and operational functions of the campus hotel and guest housing program, working closely with campus partners, housekeeping and facilities teams, and front-line student staff.

The Manager, Short-Term Accommodations is required to hire and oversee the team members who provide 24/7 on-call rotation coverage, while providing additional coverage and support as needed for CapU student housing facilities.

Responsibilities & Qualifications

-Oversee Hotel & Guest Services Operations: Manage daily hotel-style accommodations including check-ins/outs, reservations, room readiness, guest services, issue resolution, and building maintenance in coordination with Facilities and private partners.
-Lead Occupancy & Revenue Management: Monitor and report on occupancy trends, handle applications and group contracts, and implement strategies to optimize revenue while ensuring guest satisfaction.

-Coordinate Reservations & Event Accommodations: Manage the hotel reservation system and coordinate accommodations for conferences, camps, and special events, including group bookings and summer housing.

-Develop Operational Procedures & Service Standards: Create and maintain SOPs, oversee front desk operations, ensure quality assurance in room services and cleaning protocols, and integrate guest services with campus amenities.
-Supervise and Support Staff: Provide leadership, hiring, training, coaching, and performance evaluation for the Student Housing Services team to ensure excellent service delivery and alignment with departmental goals.

-Bachelor’s degree in business, education, psychology, hospitality management, tourism or another related field required. Master’s degree preferred.
-5+ years of experience in the hospitality industry, with 2+ years of experience in hotel management, residence life management, or equivalent.
-Holds and continuously maintains a valid class 5 British Columbia driver’s license (to travel between off-campus housing and the North Vancouver campus).
-Formal training in crisis response and emergency management is considered an asset.

Salary/Wage

$87,711– $114,281

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllSafety Basics - Health & Safety OrientationServing It RightJoint Health & Safety Committee TrainingAn Introduction to Equity, Diversity, and Inclusion (EDI)WHIMIS

Job Application Process

For more information, please see the complete job description.

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