Job Description

Job Description:

Perform mechanical inspections, repairs, and routine maintenance on houseboats in accordance with Twin Anchors’ Quality System and established timeframes. Operate the service boat to address mechanical issues and resolve problems while guests are on the lake. Ensure all mechanical systems, appliances, and equipment are fully operational and meet company standards prior to guest departure. Respond to on-water service calls efficiently, following safety protocols and standard operating procedures (SOPs), to maintain guest satisfaction and contribute to an outstanding vacation experience.

Responsibilities & Qualifications

Duties and Responsibilities:

• Follow all houseboat and equipment checklists as outlined in the Quality System; ensure turn sheets are maintained to expected standards
• Perform thorough mechanical inspections on returning houseboats
• Operate the service boat to address guest issues promptly and ensure boats are operating efficiently while on the lake
• Collaborate with all Twin Anchors crew members to resolve mechanical concerns effectively
• Repair or replace faulty equipment, components, or structures as required
• Perform scheduled oil changes on engines and generators according to the oil change tracking system
• Monitor mechanical supply levels and communicate needs to the Purchasing Supervisor or Parts Department
• Ensure guests on the lake receive prompt service and enjoy a safe, trouble-free experience on their houseboat
• Maintain service boat(s), ensuring they are equipped with necessary tools, parts, and safety gear
• Diagnose and complete repairs based on guest-reported concerns
• Carry out mechanical repairs on rental boats both in dry dock and on the water
• Address and complete mechanical tasks listed on the “To-Do” maintenance list
• Perform seasonal maintenance including winterizing and spring commissioning of boats
• Provide professional and courteous customer service during guest interactions

Team Support and Other Duties:
• Work collaboratively with team members, providing support with dock operations, vessel handling, and other tasks—especially during busy periods
• Operate support vessels to assist with docking, mooring, guest transportation, and retrieving houseboats or pickup boats as required
• Assist with overall marina operations, adapting to shifting priorities and offering help wherever needed to ensure smooth, efficient Twin Anchors operations

Required Skills and Knowledge:

• Minimum one year of experience in mechanical or related field
• Certified mechanical abilities or equivalent hands-on experience
• Proficient in operating tools and equipment related to mechanical, construction, electrical, and plumbing work
• WHMIS certification (Workplace Hazardous Materials Information System)
• Strong communication skills with the ability to interact professionally with guests, team members, and supervisors
• Physical stamina and strength to perform demanding tasks such as lifting, standing for extended periods, and working in various weather conditions
• Customer service experience or training with a focus on delivering a positive and memorable guest experience
• Valid Pleasure Craft Operator Card to legally operate boats on the lake and within marina operations
• Boat operation experience including handling, routine maintenance, and basic repairs
• Demonstrated problem-solving abilities in fast-paced, hands-on environments

Salary/Wage

26-28

Other Perks/Benefits

• Staff Accommodation available for eligible candidates • Discounts on gym memberships, merchandise, Old Town Bay Pub as well as staff events • Beautiful, scenic location with plenty of opportunities to enjoy nature and outdoor activities

Job Application Process

Interested candidates should submit a resume and cover letter outlining their qualifications and experience. After reviewing the applicants, we will contact candidates for interviews.

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