Job Description

About the LLBIA

The Lower Lonsdale Business Improvement Area (LLBIA) is a non-profit society dedicated to promoting, enhancing, and advocating for the Lower Lonsdale commercial district in the City of North Vancouver. We are a destination marketing organization working closely with local businesses, the City, and community partners.

Position Summary

The Membership & Tourism Coordinator is a liaison between the LLBIA and its business members while leading our visitor services, tourism activations, and StreetCart programming. This role supports visitor experience, business engagement, community connection, and on-street visibility.

Responsibilities & Qualifications

Key Responsibilities

Member Services & Business Support

● Serve as the primary point of contact for member businesses.

● Lead membership onboarding, retention, and annual communications.

● Maintain and update the membership database and business records.

● Support business outreach, issue resolution, surveys, and advocacy coordination.

● Assist with sponsor and partner servicing in collaboration with the Marketing & Events Coordinator.

Tourism & Visitor Services

● Lead delivery of the Lonsdale StreetCart program including daily operations, staffing coordination, and seasonal scheduling.

● This position will drive the StreetCart for approximately 30-hours per week during peak summer operations

● Comfort in driving and a regular Class 5 BC drivers license is required for this role

● Coordinate and supervise visitor ambassadors or seasonal tourism staff.

● Support wayfinding, visitor engagement, and on-street programming.

● Track and report on visitor interactions, ridership, and seasonal demand trends.

● Support expanded tourism and community connection programming beyond peak season.

Community & Stakeholder Engagement

● Liaise with tourism operators, community partners, and City departments.

● Support joint initiatives that enhance economic vitality and visitor experience.

● Assist in partnership development related to placemaking and tourism.

Administration & Reporting

● Track and report program metrics and performance indicators.

● Create an annual report for the visitor centre and streetcart operations

● Support tourism program budgeting and financial tracking.

● Attend Board or committee meetings as required.

● Monitor the LLBIA’s general email inbox

● Assist with events and tradeshows

● Perform other related duties as assigned.

Salary/Wage

48,000 - 52,000

Other Perks/Benefits

Paid time off Work Location: In person

Job Application Process

Submit a resume and brief cover letter outlining relevant experience and interest in the role to jobs@lowerlonsdalebia.com

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