Job Description

Prestige Cranbrook Hotel is looking for a part-time Night Auditor.

A Night Auditor serves our guests efficiently, courteously and in a friendly and professional manner in accordance with the standards set by Prestige Hotels and Resorts. You will be responsible for the overnight operations of the resort, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services, including security and safety procedures. The Night Auditor will have a professional appearance and demeanor and be able to deal with a wide variety of people and situations.

Who are we?

We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.

Read our story at: https://www.prestigehotelsandresorts.com/about-us/our-story/

What is in it for you?

– Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for JoeAnna’s House and our Go Green Program)
– Competitive hourly wage based on your experience ($18.50 – $19.50 per hour)
– Restaurant and hotel discounts

Responsibilities & Qualifications

Duties & Responsibilities

– Post room and tax
– Perform food and beverage audit if required
– Reconcile postings, charges and cash for the day
– Balance all summaries to main computer system
– Balance all cashiers’ postings for the day
– Post any incidental charges required
– Prepare all required daily and summary reports
– Perform back up of computer system
– Provide courteous and professional guest services when required
– Maintains guest security and safety measures
– Utilize instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
– Maintain order and cleanliness at the front desk
– Operate the telephone console
– Process reservation and cancellation requests when required
– Report all system problems to management
– Balance all outlets summaries to the main computer
– Recognize trends in the outlets and room revenue
– Perform other duties as directed by the General Manager

What does an ideal candidate look like?

– Excellent communication and customer service skills
– Front desk experience is an asset but NOT required
– Must be willing to work Night Audit shifts from 11 PM – 7 AM
– Must be able to work weekends
– Must be willing to get Basic First Aid
– Must be legally entitled to work in Canada

Salary/Wage

$18.50 - $19.50 per hour

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