Job Description

About Off The Eaten Track:
Founded in 2012, Off The Eaten Track is Victoria’s original food tour company and a leader in premium culinary tourism experiences. As a long-standing and highly respected culinary tourism company, we pride ourselves on professionalism, attention to detail, and delivering consistently outstanding guest experiences. We are seeking an organized, proactive, and hospitality-minded Operations Coordinator to support our day-to-day tour operations and manage our downtown storefront office.

Position Overview:
The Operations Coordinator plays a key role in ensuring our tours run seamlessly. This is a dynamic position that blends operational logistics, guest communication, guide coordination, and storefront management.

This is an in-person role based at our Belleville Street location and requires comfort working both independently and collaboratively in a fast-paced, guest-focused environment.

Responsibilities & Qualifications

Tour Operations & Logistics:
1. Coordinate the booking process and related systems and processes for all public and private tours as well as cruise ship excursions.
2. Coordinate communications with guides, guests, and tour partners regarding day-to-day tours.
3. Maintain and enhance strong relationships with food tour partners, including daily updating, scheduling, and confirming tours.
4. Act as communications coordinator with cruise ship contracts.
5. Develop and grow business-to-business partnerships with other tour companies, hotels, transportation companies, travel agents, and more.
6. Respond and request reviews from various sites including Google Business & Trip Advisor.
7. Coordinate pre and post tour communications for Public and Private Tours to guests and staff including tour reminders, confirmations, thank you emails and more.
8. Track and update listings on partner websites (Viator, Get Guide)
9. Enhance customer facing experience through booking site (Fareharbor)

Storefront & Guest Services:
1. Manage daily operations of our 470 Belleville Street office/storefront
2. Welcome walk-in guests and assist with bookings, inquiries, and retail purchases
3. Answer phone and email inquiries in a timely, professional manner
4. Process POS transactions and manage retail inventory
5. Maintain a clean, organized, and welcoming front-of-house space
Organize tastings for incoming tour groups

Team & Administrative Support:
1. Coordinate guide scheduling and internal communications
2. Assist with basic bookkeeping tasks, reconciliations, and reporting
3. Maintain office supplies and operational materials
4. Collaborate with marketing and sales on promotions and special events

Qualifications & Experience
Required
– 1–3 years experience in tourism, hospitality, retail, or event coordination
– Exceptional organizational skills
– Excellent written and verbal communication skills
– Strong customer service orientation
– High level of comfort with computer systems (Google Workspace, spreadsheets, booking software, POS systems)
– Ability to multitask and remain calm under pressure

Preferred
– Experience in tour operations or culinary tourism
– Familiarity with Victoria’s food scene and local restaurants
– Retail or storefront management experience
– Post-secondary education in Tourism, Hospitality, or Business (an asset, not required)

What We’re Looking For
You are:
Proactive and solution-oriented
Detail-driven and highly organized
Warm, professional, and confident with guests
Able to balance logistics with hospitality
Comfortable taking ownership of projects
Excited about food, tourism, and showcasing Victoria

Salary/Wage

23-26

Other Perks/Benefits

- Competitive salary based on experience - Complimentary and discounted tours for you (and guest passes) - Staff discounts on retail products - Professional development within a growing, premium tourism company - Commissionable sales potential - Be part of a respected, established culinary brand with strong community relationships - $50 monthly foodie budget (subject to Owner’s review)

Recommended Training

Serving It Right

Job Application Process

Send resume and a short cover letter answering the following questions. 1. What would you recommend a first-time visitor do with 24 hours in Victoria? What are your top 3 favourite restaurants and why?

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