Job Description

Entrée Destinations is a provider of luxury travel services delivering customized journeys throughout Canada and Alaska. We dream big and travel bigger. We believe in not only giving our guests what they ask for but giving them what they never dreamed possible. Using our handpicked collection of luxury hotels, wilderness lodges, resorts, outfitters, transportation and activity companies we stretch our imaginations to create unimaginable journeys for our guests. Our Purpose means something to us, and our focus ‘Touch the Guest’ is behind everything we do.

Position: FIT Operations Coordinator, Canada
Type of Position: Full-time seasonal contract April through August 2026 for 40 hrs/week plus possible shared after hours/weekend on-call.
Location: Vancouver office (Gastown) with remote/home office a possibility depending on candidate
Wage: $20-$28/hour depending on experience

Job Description:
If you take pride in exceptional service, have a sharp eye for detail, and enjoy staying organized while overseeing multiple trips at once, this role may be a great fit for you. The Operations Coordinator’s primary responsibilities are to oversee, manage and deliver FIT travel programs for Entrée Canada – ensuring the smooth operation of all trips from making the initial supplier reservations through to ensuring clients’ trips are trouble-free.

The Operations Coordinator notices and enjoys working through the smallest detail proactively but can also look at the big picture with an eye for making our guest’s travel experience special. A strong vision for excellence in travel services is required. This position reports to the Director of Operations, with day-to-day supervision by the Operations Manager, Canada.

Responsibilities & Qualifications

Responsibilities will include:
• Completing all aspects of the operations process for FIT programs:
– Working under the Entrée Canada Sales team to secure sold trips and ensure smooth implementation of all travel arrangements according to our standards of service.
– Managing supplier bookings for confirmed trips and tracking that all trip components have been confirmed as sold (utilizing our reservations system).
– Maintaining regular communication with the Sales Manager throughout the full cycle of a trip.
– Leading direct communication with agent or client at 90 to 45 days prior to travel, when the confirmed trip transitions from Sales to Operations.
– Managing complete and accurate electronic client folders on the server.
– Maintaining effective relationships with suppliers that will prepare them for service delivery.
– Polished and professional complaint resolution.
• Developing and maintaining strong relationships with clients, offering excellent customer service:
– Finessing unique, safe, and luxurious experiences that build lasting memories.
– Reviewing trip details to ensure that the trip fulfills if not surpasses the client’s expectations.
– Delivering special “touches” or wow factors during client’s trips.
– Ensuring that every interaction is utilized as an opportunity to impress and be of service.
– Work with the team to set up welcome amenities for all travellers.
– Maintaining up to date Trip Calendar entries, tracking Live Travel interactions with client (can include changes, cancelations, and any positive or negative impressions of travel).
– Working with the Sales Manager to implement any additional charges, cancelations, or refunds.
• Providing the Documentation Department with complete and accurate trip information and reviewing itineraries for accuracy.
• Sharing product knowledge, supplier feedback with Operations team or Sales and Product as needed.
• Tracking Supplier Issues and Kudos as needed throughout the season.
• Closing files and accounting for all services and any changes that may have occurred.

Salary/Wage

20-28/hr

Other Perks/Benefits

What We Offer: • An opportunity to be part of a growing internationally acclaimed luxury travel company with 32 years of success. • As Destination British Columbia’s preferred luxury partner for FIFA World Cup 2026™ we offer the opportunity to be a part of the action as Vancouver hosts 7 World Cup games. • A purpose-led organization, treating each other with the same level of integrity and care as our guests. • A gorgeous Gastown office with a rooftop deck and views of Burrard Inlet and the North Shore Mountains. Close to SkyTrain, West Coast Express, and loads of restaurants. • For those growing their careers, an opportunity to learn the inside scoop of how a leading travel company delivers exceptional guest experiences. • Access to tourism perks as they apply to all Entrée staff. • Best of all, we’re a strong, passionate and supportive team who like working together. We have a commitment to company culture and to supporting each other. “It’s not my job,” does not exist at Entrée Destinations. Entrée Destinations is a place of inclusivity. We believe in fostering and maintaining a workplace where all are welcome, regardless of race, colour, ancestry, political beliefs, religion, marital status, family status, physical or mental disability, sexual orientation, gender identity/expression or age. In case you haven’t noticed, our purpose matters to us, governing how we do our jobs. From the Finance Team to the Sales Managers, each and every one of us drinks the champagne (it’s so much better than Kool-Aid!) and hope that you would too.

Job Application Process

If you are an enthusiastic & committed individual, looking for a challenging position with lots of variety and a fun, supportive team, please forward your cover letter and resume to: careers@entreedestinations.com by February 18, 2026. We regret that due to the volume of applications, only candidates selected for interviews will be contacted.

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