Reservations Agent

  • The Wickaninnish Inn
  • Front-line
    • Full Time | 
    • Permanent
  • 500 Osprey Lane Tofino, Tofino
  • 1 position available
  • Accessible Employer: Yes
  • Open to International applicants with valid Canadian Work permits: Yes
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Posted on June 15, 2024

Job Description

Join our Front Office Team as a Reservations Agent, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. The Reservations Agent works alongside the Reservations Supervisor to be the primary contacts for all room reservations for the Wickaninnish Inn. This position is available on a full-time basis however it can be combined as two part-time positions within the Front Office such as Reservations Agent & Small Groups Coordinator or Guest Service Representative.

Financial Commitment Incentive available.

As a Reservations Agent you will:

• Take and process reservation calls
• Monitoring and responding to all email inquiries
• Manage the day to day flow of online bookings
• Group rooming list entry
• Ongoing checks for accuracy and guest confirmations
• Clerical duties such as maintenance of reservations files and day to day operational paperwork are required
• Daily administration tasks such as filing and faxing
• This position will also be expected to assist on the Guest Reception desk in a limited capacity as a Guest Service Representative when necessary
• Some Concierge related tasks

Responsibilities & Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and demonstrated willingness to exceed guest expectations
• Superior communication skills
• A calm and capable demeanor
• Strong organizational skills, attention to detail, ability to multi-task in a high pressure environment, and creative problem solving skills are necessary
• A professionally groomed appearance
• A positive and pro-active attitude
• Minimum 2 years experience in the Service Industry or 1 year of experience in a high-end luxury facility is necessary
• Previous Reservations or Guest Service experience
• A valid Class 5 Driver’s License or equivalent an asset
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
• Working knowledge of Maestro, Epitome, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset
• A mutual understanding of your employment duration will be determined during your interview



Other Perks/Benefits

Team Member Benefits:

Job Application Process

In order to apply for this career opportunity, send your resume and cover letter by clicking Apply Now. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.

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