Job Description

Balam Restaurant is looking for a dedicated and enthusiastic Floor Support to deliver friendly, responsive service that ensures an exceptional dining experience for every guest, acting as a key link between customers, the service team, and kitchen staff.

Responsibilities & Qualifications

Key Responsibilities:
-Welcome and assist guests while supporting service through water refills, table bussing, and maintaining cleanliness in dining areas.
-Sanitize and reset tables, stock service stations, and ensure polished glassware, cutlery, napkins, and takeout materials are available.
-Support guest communication by handling phone inquiries, takeout orders, and coordinating with the Host team to ensure smooth service flow.
-Act as a link between FOH and BOH by managing the Expo line, reviewing chits and dishes for accuracy, running plates, and supporting opening/closing duties.

What We’re Looking For:
-Strong communication and guest service skills, proficient in English (written and verbal), with experience using multi-line phones, Point of Sale systems (TouchBistro preferred), and TOCK. Physical ability to bend, lift up to 30 lbs, and work in high-temperature environments.
-Thrives under pressure, attentive to detail, open to feedback, and excels in team settings within fast-paced, high-volume environments. Displays a proactive attitude, always ready to assist with any task.
-Serving It Right and Foodsafe Level 1 certifications are assets. Requires 1–3 years of experience in a full-service, high-volume restaurant setting.
-Work permit: Legally authorized to work in Canada.

Salary/Wage

$17.85

Other Perks/Benefits

Benefits: Competitive Wage + TIPS 40% discount in our other restaurants Learning and development opportunities Flexible schedule

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