Job Description

About Us
Revelstoke Eleven Lodge is an adventure lodge located in the heart of the outdoor adventure mecca, Revelstoke, BC, offering guided adventures and personalized culinary experiences. It is also the home of the Quartermaster Eatery, a fine dining establishment that uses seasonal ingredients from local farms, boutique ranches and wild, sustainable fisheries to craft exquisite and unique dishes that change with the seasons.

Position Summary
The Quartermaster Eatery is seeking a dynamic and experienced Restaurant supervisor to oversee the daily operations of the restaurant. This role is responsible for managing a team of servers, managing inventory, ensuring the highest standards of service, upholding the quality and presentation of all dishes and beverages, ensuring compliance with health and safety regulations, and creating a welcoming atmosphere for guests. The Restaurant Supervisor will work closely with the Restaurant Manager to develop strategies, create a memorable guest experience, and drive sales and profitability. This position requires a strong background in serving and keen attention to detail. The ideal candidate will have a proven track record in a fast-paced bar or restaurant environment, the ability to multitask, and a passion for delivering outstanding customer service. This is a full-time, seasonal position with potential for summer employment starting at CAD 18-19 per hour plus tip pool and 4% vacation pay.

Position Purpose
Oversee the daily operations of the restaurant, including managing a team of servers, managing inventory, ensuring the highest standards of service, upholding the quality and
presentation of all dishes and beverages, ensuring compliance with health and safety regulations, and creating a welcoming atmosphere for guests.

Responsibilities & Qualifications

Responsibilities/Duties/Functions/Tasks
Create unforgettable experiences for guests by anticipating their needs, personalizing service, and exceeding expectations.
Communicate effectively and efficiently with front-of-house staff and culinary team to ensure seamless coordination between the bar and dining areas and smooth flow of service.
Set the dining room according to guest occupancy, ensuring cleanliness and organization.
Execute opening and closing checklists and ensure all tasks are completed thoroughly by the team.
Manage restaurant reservations effectively, ensuring accurate bookings and proper organization.
Assist in the lock-up procedures at the end of the night, ensuring the restaurant is secure.
Assist the Restaurant Manager and Restaurant Supervisor in ensuring smooth and efficient dinner service.
Ensure all silverware, plates, and glassware are clean and polished.
Maintain Quartermaster’s high standards for dinner and drink service.
Accurately record all alcohol and food orders in the Point of Sales system.
Be consistently visible to assist guests and support team members.
Maintain guest areas through pre-bussing, marking, and clearing according to proper procedures.
Maintain high standards of cleanliness and organization in all restaurant areas.
Maintain thorough knowledge of all food, liquor, beer, and wine offerings.
Answer questions and provide recommendations for food and drinks.
Foster a positive and productive work environment by supporting and mentoring restaurant staff.
Ensure compliance with health and safety regulations and company policies at all times.
Assist other team members with tasks beyond FOH duties.
Adhere to all company and property policies and procedures.

Qualifications
Serving It Right certification, or willingness to be certified.
Minimum 19 years old.

Special Position Requirements
Demonstrated experience in a food and beverage environment, preferably as a server in a high-end or upscale restaurant or bar setting.
Comprehensive knowledge of cocktails, spirits, wines, and craft beers, with a passion for keeping up with industry trends.
Excellent organizational and multitasking skills, with a strong attention to detail.
Ability to effectively train, inspire, and manage a team.
Exceptional communication and interpersonal skills, with a commitment to delivering outstanding guest service.
Ability to work flexible hours, including nights, weekends, holidays and overtime as needed.
Clean and professional appearance.

Preferences
Attention to detail.
Adaptability to last minute changes.
Initiative.
Extensive knowledge of the Revelstoke area.
Ability to collaborate with a team of diverse personalities.

Work Requirements
Ability to exert physical demands, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, reaching, lifting, carrying, pushing/pulling, stooping, kneeling,
crouching, crawling and tasting or smelling.
Ability to regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds.
Ability to work around kitchen equipment, machinery, chemicals, fire, gasses and odors.
Ability to work in extreme temperatures, including walk-in refrigerator/freezer and kitchen line.
Ability to work within a loud and noisy environment.

Salary/Wage

18

Other Perks/Benefits

Our staff enjoy access to numerous in-house discounts and pro deals, available to all employees. Additionally, we offer health and dental benefits for eligible full-time employees. We are also committed to fostering internal development and providing opportunities to enhance and expand our team's skills.

Recommended Training

Serving It Right

Job Application Process

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