Job Description

About Row 188

Row 188 is the flagship restaurant of O’Rourke Family Estate—Canada’s most anticipated winery project. Overlooking Okanagan Lake and our 1,200-seat amphitheater, Row 188 offers a refined dining experience that showcases seasonal cuisine, estate-grown wines, and world-class hospitality. With a focus on precision, elegance, and genuine guest connection, Row 188 is the culinary jewel of our estate.

Position Overview

The Front of House Manager will lead the service team at Row 188, ensuring the highest level of guest experience in a luxury winery setting. This role requires a dynamic leader who thrives in fine dining environments, understands the nuances of hospitality at the premium level, and can inspire a team to deliver exceptional, memorable service.

Responsibilities & Qualifications

Key Responsibilities

• Leadership & Training
o Recruit, train, and mentor front-of-house staff, including servers, hosts, and bartenders.
o Model excellence in guest interaction, wine knowledge, and service standards.
o Provide ongoing performance feedback and development opportunities.
• Guest Experience
o Oversee the dining room to ensure seamless service execution.
o Anticipate guest needs, resolve service issues promptly, and maintain a gracious presence on the floor.
o Uphold a warm, polished, and professional service environment aligned with O’Rourke Family Estate’s luxury brand.
• Operations Management
o Create weekly schedules and manage labor costs in line with the budget.
o Coordinate with the Executive Chef to align service with menu and wine offerings.
o Ensure compliance with health and safety regulations, liquor service laws, and company policies.
o Manage reservation systems and guest communications to maximize flow and optimize table turnover while maintaining the fine dining experience.
• Financial Oversight
o Monitor daily sales, average check size, and guest spend metrics.
o Implement upselling strategies and wine service standards to support revenue goals.
o Assist in developing and managing annual FOH operating budgets.

Qualifications

• 3–5 years of management experience in fine dining, luxury hotels, or high-end winery restaurants.
• Proven leadership skills with the ability to motivate and inspire a service team.
• Deep knowledge of food, wine, and wine service; WSET or comparable wine certification preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both with guests and staff.
• Ability to work evenings, weekends, and holidays as required by the operation.

Visa Requirements:

To be eligible for employment you must hold a valid working visa for Canada. We do not provide offer letters to applicants seeking a work visa. Applicants must have their work visa in place before applying.

Salary/Wage

65,000 - 75,000 + gratuities

Other Perks/Benefits

What We Offer • Opportunity to be part of North America’s most ambitious winery project. • Competitive compensation package with performance incentives. • Gratuities • Dining privileges. • Employee discount • Professional development opportunities, including wine education support. • A culture of excellence, creativity, and collaboration in a stunning Okanagan setting. • Full benefits covered by the employer

Job Application Process

O’Rourke Family Vineyards is an equal opportunity employer and encourages all qualified individuals to apply. We appreciate all applications, but only those selected for an interview will be contacted.

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