Job Description

About Row 188

Row 188 is the flagship restaurant of O’Rourke Family Estate—Canada’s most anticipated winery project. Overlooking Okanagan Lake and our 1,200-seat amphitheater, Row 188 offers a refined dining experience that showcases seasonal cuisine, estate-grown wines, and world-class hospitality. With a focus on precision, elegance, and genuine guest connection, Row 188 is the culinary jewel of our estate.

Position Overview

The Host/Hostess is the first point of contact for guests at Row 188. This role sets the tone for the dining experience by providing a warm welcome, managing reservations, and ensuring seamless guest flow throughout service. Professionalism, attentiveness, and grace under pressure are essential to success in this role.

Responsibilities & Qualifications

Key Responsibilities

• Greet guests warmly upon arrival and ensure they feel welcomed.
• Manage reservations and seating to optimize flow and maximize guest experience.
• Communicate effectively with the FOH team regarding table status and guest needs.
• Maintain the appearance and organization of the entrance and reception area.
• Anticipate guest requirements, including special requests, VIPs, or large parties.
• Assist in maintaining guest records and preferences for personalized service.
• Support the service team with guest inquiries and basic floor support when required.

Qualifications

• Previous experience in a host/hostess or guest services role preferred, ideally in fine dining or luxury hospitality.
• Strong interpersonal and communication skills with a polished, professional presence.
• Ability to multitask and remain calm in a high-volume environment.
• Knowledge of reservation systems and POS software an asset.
• Flexibility to work evenings, weekends, and holidays.

Visa Requirements:

To be eligible for employment you must hold a valid working visa for Canada. We do not provide offer letters to applicants seeking a work visa. Applicants must have their work visa in place before applying.

Salary/Wage

17.85-18.85 + gratuities

Other Perks/Benefits

What We Offer • Estate dining privileges. • Employee discount. • Gratuities. • Training and development opportunities, including wine and hospitality education. • A collaborative and professional culture in one of the Okanagan’s most stunning settings. • Career growth potential within O’Rourke Family Estate.

Job Application Process

O’Rourke Family Vineyards is an equal opportunity employer and encourages all qualified individuals to apply. We appreciate all applications, but only those selected for an interview will be contacted.

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