Job Description

The Visitor Experience Team provides welcoming and authentic service that supports the Sunshine Coast’s vital tourism economy by promoting area businesses, activities, and attractions. Our Team answers questions from visitors and locals in the Centre, at events, and at visitor “hot spots” in our hybrid-electric Jeep.

We are hiring Visitor Experience Team Members for the summer season who are passionate about the Sunshine Coast and supporting remarkable visitor experiences. If you can recommend a top-notch hiking trail, explain how to grab tickets for an upcoming event or read a map upside down, we’d love to hear from you.

START DATE: Flexible: mid-May to early July
END DATE: August 31, 2024 (or sooner if required)
HOURS: Full-time, 30-40 hours/week, Flexible shifts, 6 to 7.5 hr shifts

Responsibilities & Qualifications

The Team provides on-site, phone, email, and mobile visitor services, ensuring the effective delivery of travel information to visitors. Our goal is to extend the visitor’s length of stay, improve geographic dispersion, support the local tourism economy, and support a remarkable travel experience in the region.

You will:
– Identify visitors’ needs and provide friendly, professional, accurate information, including advice for directions, attractions, accommodations, events and tourism products and services
– Develop a strong knowledge of Sunshine Coast Tourism’s (SCT) stakeholders (local businesses) and key marketing messages to effectively promote their products and services
– Build partnerships with event organizers and community businesses
– Distribute promotional materials and maintain inventory
– Promote the Sustainable Sunshine Coast initiative – conservation, electric vehicles, active transportation – and help spread emerging regional messages and concerns such as fire safety and water restrictions
– Sell and stock retail merchandise and handle financial transactions via POS technology
– Comply with professional dress code and follow operating procedures, and health & safety protocols
– Gather and record accurate visitor statistics per Destination BC and SCT’s standards
– Participate in staff meetings, training, presentations, and other sessions as required
– Work on weekends and statutory holidays

QUALIFICATIONS OF EMPLOYMENT – Canada Summer Jobs Grant Guidelines:
– Are between 15 and 30 years of age (inclusive) at the start of employment;
– are a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*; and
– are legally entitled to work according to the relevant provincial/territorial legislation and regulations.
*International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

SUNSHINE COAST TOURISM REQUIREMENTS:
– Employees must live in the Southern Sunshine Coast region for the duration of the employment term
– A valid driver’s license is an asset but not required

SCT is committed to the development of a diverse workforce. All qualified applicants are encouraged to apply.

Salary/Wage

18-19/hr (depending on experience)

Other Perks/Benefits

$18-19/hour wage (depending on experience) - Flexible work schedule and locations - with the possibility for shifts at the Gibsons and Pender Harbour locations - Enjoying the Sunshine Coast vibes at outdoor events and pop-up locales - Fun, casual work environment, meeting people from all over the world - Working alongside kick-ass humans and join staff socials - Participate in familiarization tours and team building to experience local activities and attractions and learn about Sunshine Coast Tourism members - Two free Sunshine Coast branded t-shirts to wear during your shifts - that you get to keep - Local knowledge training, Go2HR’s Safer Spaces & Destination BC’s certification courses - Have a positive impact on the community through purposeful work

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For All

Job Application Process

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