Retention
Key Components of an Effective Performance Management System
Several elements are involved in the success of a performance management system.
Understanding the Differences: Leadership vs. Management
Is a good manager automatically a good leader? What is the difference between leadership and management?
Uniforms and Special Clothing
You want your employees to look sharp, so you provide them with attractive and safe clothing. But whose responsibility is it to clean and maintain this work clothing?
Hours of Work and Breaks
The tourism industry doesn’t necessarily conform to the standard 9-to-5 work day, and employers in this industry often seek flexibility in scheduling their human resources to meet demand. While the hours of work and break provisions in the Employment Standards Act (ESA) do provide for such flexibility, there are important limits that as an employer you must be familiar with.
Staff Training: Getting Them on the Path to Success
There’s no question that a solid training program can increase productivity, reduce turnover, improve customer service and enhance sales efforts. Nor can one deny that an effective training program can boost employees’ personal confidence and job satisfaction because they feel valued, appreciated and more committed to their employer.
Fostering Employee Engagement During a Time of Crisis
In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. physical distancing measures) as well as maintaining the viability of their business.
CWSAA Retention & Engagement Guide Templates
These templates are intended for illustrative and general information purposes only, and they do not constitute legal advice of any sort.
Are You in Compliance with Workplace Bullying and Harassment Policies?
Since November 1, 2013, the tourism and hospitality industry in British Columbia (BC) has put rules in place to address workplace bullying and harassment. These rules explain what constitutes bullying and harassment and offer practical steps for employers, workers, and supervisors in tourism and hospitality to prevent or address such issues. Recognizing the unique challenges… Continue reading Are You in Compliance with Workplace Bullying and Harassment Policies?
“Tweets Are My Own” – Except When Your Company’s Reputation Is On The Line
Employers can ask workers not to identify themselves as employees on personal social media accounts.
Averaging Agreements
Section 37 of the Employment Standards Act allows employees and employers to agree on work schedules that are irregular and that would otherwise attract overtime. As a tourism employer, you might find that averaging agreements provide a degree of flexibility and related cost savings.