Workplace violence is a risk when working with the public and such incidents have become more frequent in the tourism and hospitality industry in recent years. Employers have specific responsibilities to provide a safe work environment and combat this growing trend.
Steps for Conducting a Violence Risk Assessment
This document provides the steps to conduct a violence risk assessment.
Sample Risk Assessment Form
Learn about how to create a risk assessment and apply this handy template.
Tactical Communication Does Not Equal Workplace Violence Prevention
Tactical communication strategies to help workers respond to workplace violence.
Tips to Mitigate and Manage Workplace Violence
Health and safety concerns in the workplace tend to focus on accidents. While this area of health and safety is most common, provisions must be made for a more malevolent risk: workplace violence. Violence against your employees can occur in two ways. The perpetrator may be another member of the staff or a member of the public. Although employee-to-employee violence is an important risk for your business, taking a look at guest-to-employee violence provides some strong take-away lessons that you can apply across your operations. Typically associated with alcohol and drug intoxication or guest frustration, workplace violence comes in many forms ranging from physical harm and attack to verbal abuse and threats. Here are some pointers on recognizing potential warning signs and providing a safe environment for your employees.
Take Care: How to Develop and Implement a Workplace Violence Prevention Program
This WorkSafeBC guide will help you develop and implement a violence-prevention program to protect employees who are working alone or in isolation.
Risk Assessment Tool for Accommodation
This tool is a sample risk assessment conducted in a large hotel. It describes how to use the risk assessment matrix and assesses many common hotel departments and locations. The tool shows examples of hazards, their associated risks, and control methods to give you a better understanding of how to conduct a risk assessment.