ATTENTION: CCOHS COURSES ARE PROVIDED ON A COMPLIMENTARY BASIS ONLY TO EMPLOYEES AND EMPLOYERS WITHIN TOURISM AND HOSPITALITY INDUSTRY
Do you want to know more about how to manage stress at the workplace or how to respond to difficult customer interactions? Are you responsible for hazard identification or implementing a violence prevention policy at your workplace?
For a limited-time basis, go2HR is offering four training courses through the Canadian Centre for Occupational Health and Safety (CCOHS), free for BC’s tourism industry!
Read more about the specifics for each course below and fill out the registration form to register for your selected training.
Once registered, Learners will receive access directly from CCOHS (email with registration link). Please allow five business days from registration to allow for course access.
Training Options
This course introduces participants to the complex issue of stress in the workplace, including what workplace stress is, its causes and negative impacts. Workers and managers alike will learn to identify signs of workplace stress, as well as measures to prevent, eliminate or reduce stress in the workplace.
Topics include:
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- Causes of workplace stress
- Organizational factors vs. individual/personal factors
- Impact on workers and organizations
- Workplace stress as a health and safety hazard
- Recognizing the signs of workplace stress
- What employers can do
- Managing stress
- Tips to help prevent, eliminate and reduce workplace stress
Target audience: Managers, Supervisors, Workers
Length: 60 min
This course provides workers with an overview of the stresses and pressures that exist when dealing with customers who are volatile and/or hostile. Participants will develop a broad skill set to cope with these situations and will also learn practical communication and coping techniques to handle the situation and enhance personal performance.
Video clips are included to illustrate key concepts, while quizzes throughout help to measure and encourage learning.
Topics include:
- Assessing customers
- Human communication techniques
- Verbal, vocal and non-verbal techniques
- Communication skills
- Building rapport
- Coping techniques
Target audience: Managers, Supervisors, Workers
Length: 60 min
Hazards exist in every workplace, but how do you know which ones have the most potential to harm workers? By identifying hazards at your workplace, you will be better prepared to control or eliminate them and prevent incidents, injuries, property damage and downtime. After all, you can’t address issues you don’t know about.
This course explores the ongoing cycle of identifying hazards, assessing risk, controlling hazards, and evaluating controls. It covers key concepts, process steps and methods for hazard identification, risk assessment, and hazard control.
Topics include:
- Identifying hazards
- Assessing risk
- Controlling hazards
- Evaluating controls for effectiveness
Upon completion of this course, you will be able to:
- Categorize hazards
- Recognize methods of hazard identification
- Define risk
- Recall good practices of risk assessments
- Use a risk matrix
- Prioritize hazards for control
- Categorize controls into the hierarchy of controls
- Recall the hazard identification, risk assessment, and hazard control process and methods of control (including the hierarchy of controls)
- Determine the effectiveness of control measures
Target Audience: Management and supervisors, Health and Safety Committee members, Maintenance and facilities staff
Length: 3 hrs
Workplace violence is a serious issue that affects all business sectors and occupations. It affects the safety and security of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their families and co-workers. It also brings a high cost to employers in terms of public image, increased absenteeism, lost productivity, high employee turnover, and increased insurance/compensation costs.
This course introduces managers, supervisors and employees to the key components of an effective workplace violence prevention program, providing them with knowledge and tools to take action to eliminate or minimize the potential for workplace violence.
Topics include:
- Defining the scope of workplace violence, including harassment
- Employer’s Legal Obligations
- Workplace Violence Prevention Policy
- Hazard Assessment
- Preventive Measures
- Reporting and Investigating
- Emergency Response Planning
- Victim Assistance
- Incident Follow-up
- Training and Education
Target audience: Managers, Supervisors, Workers
Length: 90min