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Tips on Responding to Challenging Customer Interactions

This free tip sheet from go2HR offers practical strategies for front-line staff and managers in BC’s tourism and hospitality industry to manage difficult customer interactions with confidence. From respectful communication and empathy to setting boundaries and de-escalation tactics, this resource helps teams respond calmly and professionally in high-stress situations. A great tool for training, onboarding,… Continue reading Tips on Responding to Challenging Customer Interactions

Working Alone Procedure and Check In Log Template

This free, customizable template from go2HR helps employers meet WorkSafeBC requirements for protecting workers who work alone or in isolation. It outlines clear check-in procedures, escalation protocols, and psychological safety considerations. The document includes a ready-to-use check-in log to ensure every lone worker is accounted for during their shift. Ideal for tourism and hospitality businesses… Continue reading Working Alone Procedure and Check In Log Template

Supporting Psychological Health & Safety in Times of Crisis

Tourism and hospitality employers play a critical role in supporting their teams — especially during emergencies like wildfires, extreme heat, or other crises impacting communities across BC. This recorded webinar provides practical tools and strategies to help you plan for and manage the human side of an emergency, with a focus on fostering a psychologically healthy and safe workplace.

Safety Talk – Heat Stress Exposure

This safety talk addresses the risks of heat stress for both indoor and outdoor workers. It explains who’s most at risk, how to recognize early warning signs, and what to do in an emergency. The guide includes facilitator tips, a participant handout, and prompts to encourage open discussion among teams. Designed to keep workers safe… Continue reading Safety Talk – Heat Stress Exposure

Safety Talk – Safety for Wildlife Encounters

This safety talk supports outdoor workers in safely coexisting with wildlife. It outlines common hazards, prevention techniques, and response protocols for encounters with animals such as bears, cougars, and coyotes. Designed for supervisors and safety leads, this resource helps guide a 15-minute talk to refresh worker knowledge, reinforce safe practices, and promote proactive incident prevention.… Continue reading Safety Talk – Safety for Wildlife Encounters

Return to Work: Information for Workers | WorkSafeBC

If you've been injured on the job, one of the best things you can do for your recovery is return to work as soon as it's safe to do so.

You and your employer have a legal duty to cooperate with each other and with WorkSafeBC. Learn what to expect after a workplace injury, and how to work together to identify suitable work and develop a return-to-work plan that focuses on what you can do while you recover.

How to Report Your Injury Online | WorkSafeBC

Learn how to report your injury online using our online form. This video covers the steps for reporting a physical injury from a single incident at work.

Wickannish Inn’s Committment to Health & Safety

Safety Talk: Blank Template

Safety Talks are a method to refresh an employee’s knowledge and skills, maintain their interest in safety and illustrate the organization’s commitment to creating a healthy & safe work environment. This Safety Talk is a blank template that tourism & hospitality employers can use when developing their own content for site-specific Safety Talks.

How to support workers who experience psychological injuries

This resource helps employers develop a plan to support employees experiencing a psychological injury. It focuses on how to safely keep them at work or help them return—by identifying what they can do and ensuring those tasks are safe. Visit our Return-to-Work for Employers page for more tools and resources.