Building Trust From Day One: Psychological Safety for Tourism & Hospitality Teams Webinar
In tourism and hospitality, seamless service can't wait—even when your team just met. This webinar helps managers like you establish psychological safety from day one, no matter how packed the schedule or how seasonal the crew.
Why Watch?
Join Brandy Zimmerman, Workplace Mental Health Strategist and Founder at Thriving Workplaces for this engaging session and discover how to embed trust-building into your existing onboarding—without adding hours to your day. These fast, practical techniques boost retention, reduce training time, and improve guest experiences.
Preventing Musculoskeletal Injury (MSI)
Musculoskeletal injury (MSI) is a common workplace injury. This book describes best practices for identifying MSI risks and implementing controls to keep workers safe. Visit our Ergonomics page for more information and resources on preventing MSIs.
Elevate Workplace Communication for Managers and Supervisors
Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone - research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast paced tourism and hospitality industry, nobody has this much time to spare.
5 Trainings to Level Up Your Health & Safety Game
At go2HR, we believe every worker deserves to come home safe. And every employer deserves the support to make that happen.
In honour of the National Day of Mourning, go2HR is helping Tourism & Hospitality employers in BC build safer, smarter, more resilient workplaces.
Below are 5 recommended training courses designed to strengthen your team’s health & safety knowledge and culture.
Choose the ones that meet your team’s needs, and take action today.
Return-to-Work Strategies for Workers Experiencing Psychological Injuries
This WorkSafeBC guide helps employers support workers returning after a psychological injury. It focuses on practical, abilities-based strategies for accommodations in areas like time management, stress tolerance, memory, and interpersonal challenges. Use it to: Build effective, personalized return-to-work (RTW) plans Translate medical restrictions into workplace solutions Foster a safe, inclusive, and productive environment
Fire Drill Planning Template
This guide provides a step-by-step framework for organizing, executing, and reviewing effective fire drills. From assessing site-specific risks and reviewing past incidents to clearly outlining staff responsibilities and communication plans, the document ensures that fire drills are meaningful, inclusive, and supportive of both guest and worker safety. Use this tool to enhance emergency preparedness and… Continue reading Fire Drill Planning Template
WorkSafeBC HSA Budget 2025-2026
WorkSafeBC go2 Tourism HR Society – HSA Funding (2025-2026)
WorkSafeBC COR 2025-2026
WorkSafeBC go2 Tourism HR Society – COR Funding (2025-2026)
COR Interview Evaluation Form
This standardized evaluation form is designed to support COR audit interviews across four key stakeholder groups: workers, supervisors, managers, and contractors. Each tab includes structured interview questions aligned with COR elements, along with fields to capture notes, positive or negative responses, and evaluator insights. The tool ensures consistency, transparency, and accountability during the audit process,… Continue reading COR Interview Evaluation Form
Letter of Recommendation Template
A Letter of Recommendation highlights an employee’s contributions, skills, and professional qualities, supporting their next career opportunity. This template provides a structured format for confirming employment details, outlining key achievements, and offering a strong endorsement. It ensures a professional and positive reference that reflects well on both the departing employee and the company.
Offboarding Checklist Template
An effective Offboarding Checklist ensures a smooth transition when an employee leaves the organization. It helps maintain business continuity, secures company assets, and fosters a positive departure experience. This checklist covers communication protocols, knowledge transfer, system access removal, final payroll processing, and more. Proper offboarding leaves a lasting positive impression and reduces operational disruptions.
Exit Interview Template
An Exit Interview is a valuable opportunity to gather honest feedback from departing employees, helping organizations identify strengths and areas for improvement. Use this Exit Interview Template to document key insights about the employee’s experience, workplace satisfaction, and suggestions for future enhancements. Honest feedback can lead to meaningful changes that improve retention and employee satisfaction.
Termination Checklist Template
A structured termination process ensures a smooth transition for both the departing employee and the business. Use this Termination Checklist to track key steps, including returning company property, processing benefits and IT access removal, and handling final payroll. Proper documentation and an exit interview help maintain professionalism and gain valuable feedback for future improvements.
Voluntary Termination or Resignation
Employee resignations are a natural part of business, and handling them professionally is key to maintaining a positive workplace culture. Celebrate contributions, document the resignation, and conduct an exit interview to gain valuable insights. Ensure all final pay, benefits, and paperwork are processed promptly. Keeping in touch with top performers can lead to future re-hiring opportunities, saving on recruitment and training costs
Recognition and Rewards
Employee recognition is a powerful tool that fosters engagement, loyalty, and job satisfaction. Recognition can take many forms, from flexible work arrangements and professional development opportunities to verbal praise, written acknowledgments, and creative incentives. Meaningful gestures—such as handwritten notes, team lunches, or surprise treats—can have a lasting impact on morale. A well-thought-out recognition strategy helps employees feel valued, increasing retention and productivity.
Motivating Seasonal Employees to Return
Encouraging seasonal employees to return year after year can save time, reduce training costs, and strengthen your workforce. To retain top seasonal talent, engage with employees before they leave, stay in touch throughout the off-season, and even help them find interim work. Creating a workplace culture that values loyalty and offers incentives—such as returning bonuses or pay increases—will further motivate employees to return. A business known for putting employees first will naturally attract and retain the best talent.
Tips for Creating an Effective Recognition Program
A well-designed employee recognition program can boost morale, improve job satisfaction, and increase overall productivity. The key to success is involving employees in the process, ensuring rewards are meaningful and personalized, and clearly communicating the program’s goals and criteria. Recognition should be fair, unbiased, and engaging, with creative ways to celebrate recipients—whether through customer nominations, team acknowledgments, or company-wide announcements.
Conducting Employee Opinion Surveys
Conducting employee opinion surveys is an effective way to gather feedback, improve workplace culture, and drive positive change. Employees appreciate the chance to have their voices heard, and when organizations act on their input, engagement and job satisfaction increase. To maximize the impact of surveys, ensure they are clear, confidential, and action-oriented. Regularly communicating results and implementing changes based on employee feedback fosters a workplace culture of trust and continuous improvement.
Retention and Engagement
Employee retention and engagement are critical to reducing turnover costs and maintaining a productive workplace. Creating an environment where employees feel valued, heard, and motivated leads to long-term success. Employers should focus on open communication, professional development, and recognition programs to keep employees engaged. Listening to feedback through employee surveys or suggestion programs fosters a positive work culture and helps businesses proactively address workplace challenges.
Performance Improvement Plan (PIP) Template
The Performance Improvement Plan (PIP) Template provides a structured approach to addressing employee performance concerns. It outlines specific areas of improvement, goals, actions, and measurable objectives to help employees meet job expectations. This document includes a clear timeline, follow-up process, and acknowledgment from both the employee and manager, ensuring transparency and accountability in performance management.
Progressive Disciplinary Action Form Template
The Progressive Disciplinary Action Form is used to document employee performance issues or misconduct in a structured and fair manner. It ensures that corrective actions—such as verbal warnings, written warnings, suspensions, or termination—are recorded and communicated clearly. This form includes incident details, corrective actions taken, and employee acknowledgment, helping maintain transparency and compliance with workplace… Continue reading Progressive Disciplinary Action Form Template
The Progressive Discipline Process
The progressive discipline process is a structured approach to addressing employee performance issues and misconduct. Instead of focusing on punishment, it aims to correct behaviors, provide support, and deter future issues through a series of clear, documented steps. Effective progressive discipline includes early intervention, clear expectations, and consistent application. It typically involves informal meetings, written warnings, suspensions, and in serious cases, termination. Maintaining detailed records throughout the process ensures fairness and legal compliance.
Performance Evaluation Form Template
The Performance Evaluation Form is a structured tool designed to assess employee performance based on established goals and competencies. This evaluation helps align individual contributions with company objectives, providing a clear framework for setting expectations, measuring progress, and identifying areas for growth. The form includes sections for goal-setting, competency assessment, and overall performance rating, ensuring… Continue reading Performance Evaluation Form Template
The Performance Review Process
Effective performance management is key to fostering employee success and aligning their goals with business objectives. By following four essential steps—determining what to measure, communicating expectations, measuring performance, and following up—employers can create a structured approach that encourages productivity, engagement, and professional growth.
First Aid Drill Planning Template
This template guides you through planning and executing a first aid drill, ensuring your team is prepared for emergencies. It covers key steps like setting objectives, coordinating roles, testing response times, and debriefing to improve future drills.
Employee Handbook How-To Guide
This Employee Handbook How-To Guide walks employers through the process of creating a clear and comprehensive handbook for their team. Covering essential policies, workplace culture, and legal compliance, this guide ensures your employee handbook sets the right expectations and supports a positive work environment.
Employee Handbook Template
This Employee Handbook Template provides a comprehensive guide to company policies, workplace expectations, and employee benefits. Use this customizable document to set clear guidelines, foster a positive work environment, and ensure employees understand their rights and responsibilities.
New Hire Orientation Presentation Template
This New Employee Orientation Presentation is designed to welcome new hires, introduce company culture, and provide essential workplace information. Use this customizable template to streamline onboarding and ensure employees feel informed, engaged, and ready for success.
Health & Safety Orientation Checklist – Restaurants
This New Hire Health & Safety Orientation Checklist is designed specifically for restaurant settings to ensure compliance with legal requirements and industry best practices. Use this customizable template to onboard new employees, familiarize them with workplace safety procedures, and create a safe and compliant work environment.
New Hire Onboarding Checklist
This New Hire Checklist provides a step-by-step guide to ensure a smooth onboarding experience for new employees. From pre-employment preparation to workplace orientation and ongoing check-ins, this template helps employers create a welcoming and organized onboarding process.
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