Job Description

About Wahous Wilderness Lodge
Located on traditional Ahousaht territory, Wahous Wilderness Lodge offers a unique blend of luxury and adventure nestled in the heart of Clayoquot Sound. Our lodge features 16 premium guest rooms, a sophisticated lounge and restaurant, spa facilities, eco-tour activities, and a one-of-a-kind longhouse. Beyond our seasonal eco-tourism activities (May to October), we also host transformative healing and wellness programs for youth and adults.

About MHEI
MHEI is dedicated to fostering economic development that benefits the ʕaḥuusʔatḥ musčim. We adhere to the principles of transparency, equity, and accountability while upholding our core values: Iisʔaḱstaƛ (respecting one another), Haaḥuupstaƛ (teaching one another), Ya?akstaƛ (caring for one another), and Huupiił’aƛ (helping one another).

What You’ll Do
The Guest Relations Manager will serve as the face of Wahous Wilderness Lodge and a cultural ambassador for our property. In this pivotal role, you will lead our Guest Relations team, oversee all aspects of guest interactions, and ensure that every experience is seamless, personalized, and memorable. You will embody the spirit of the lodge, sharing the stories, traditions, and natural heritage of the region, while coordinating tours, spa appointments, excursions, and boutique services. This is an onsite leadership role at a luxury lodge, requiring a highly polished, professional, and proactive individual who can combine operational excellence with warmth, authenticity, and cultural storytelling.

Key Responsibilities

1.Guest Experience & Engagement
-Serve as the primary point of contact for all guest interactions, ensuring rapid, professional, and highly personalized responses.
-Oversee bookings for tours, excursions, spa treatments, and lodge activities,ensuring flawless coordination.
-Anticipate guest needs, provide tailored recommendations, and create immersive experiences that exceed expectations.
-Resolve guest concerns with discretion and efficiency, maintaining the highest standards of satisfaction.

2. Cultural Ambassador
-Act as a guide to the rich local culture, traditions, and natural heritage of the region.
-Collaborate with Indigenous communities, local guides, and cultural partners to deliver authentic, meaningful experiences.
-Integrate cultural storytelling into lodge activities, excursions, and guest interactions to enrich each stay.

3. Team Leadership & Collaboration
-Lead, mentor, and inspire the Guest Relations team, fostering a culture of excellence, professionalism, and hospitality.
-Collaborate closely with F&B, spa, housekeeping, excursions, and boutique teams to deliver seamless, cross-departmental experiences.
-Conduct team training, performance management, and development initiatives to ensure high operational standards.

4. Boutique & Operational Oversight
-Oversee boutique operations, including inventory management, merchandising, and sales.
-Ensure operational excellence across guest services, maintaining accurate records, reservations, and communications.
-Continuously identify opportunities to innovate and elevate the guest experience.

Responsibilities & Qualifications

What You Bring

Qualifications:
-Minimum 5 years of luxury guest relations, concierge, or hospitality management
experience; resort or lodge experience preferred.
-Proven team leadership and management experience.
-Deep appreciation for cultural heritage and ability to serve as a credible cultural
ambassador.
-Exceptional interpersonal, communication, and problem-solving skills.
-Highly organized, detail-oriented, and capable of managing multiple priorities.
-Proficient with reservation systems, POS, and guest service technology.
-Professional, polished demeanor with a genuine passion for luxury hospitality.
-Flexibility to work onsite, including weekends, holidays, and variable shifts.
-Strong written and verbal communication skills; able to convey warmth, clarity, and professionalism.
-Problem-solving mindset with a calm, steady presence under pressure.
-Respectful and collaborative team member, open to feedback and continuous learning.

Preferred Skills
-Experience with remote, luxury or boutique hotel/resort environments.
-Knowledge of local tourism trends and potential partnerships for cross-promotions.
-OFA 3/ Advanced First Aid

Physical Requirements:
-Flexibility to work weekends, holidays, and extended hours during peak season.
-Ability to travel by boat between Tofino and Wahous Wilderness Lodge as required.

Additional Information:
This role can be initially remote, offering flexibility for the successful candidate. However, our ideal vision is that this position transitions to an onsite lodge-based role, where the individual can grow into a future Guest Services Manager.

Salary/Wage

65,000.00 to $75,00.00

Other Perks/Benefits

What We Offer -Competitive salary based on experience; $65,000 to $75,000 -Two (2) weeks vacation to start. -Potential for performance based bonus. -On-site accommodation with meals included. -A diverse and engaging work environment. -High level of responsibility and autonomy. -Opportunities for professional growth and learning.

Job Application Process

How to Apply Send your resume and cover letter to sarah@mhssahousaht.ca and tell us what makes you the perfect fit for this role and why you’re excited to join the Wahous Wilderness Lodge team. We are committed to creating a diverse workplace community. If you require accommodation during the selection process, please contact us. Only applicants selected for an interview will be contacted. Elevate your career and be part of something extraordinary at Wahous Wilderness Lodge!

Apply Now