Job Description

Park Place Lodge is currently seeking an experienced, motivated and service focused professional join our Management Team as a Manager on Duty.

Our Management Team is comprised of enthusiastic and friendly individuals who work together to provide the highest levels of service in all departments, maintaining a fun and productive work environment for all staff, and overseeing general operations.

As Manager on Duty, you will receive cross-training in hotel operations, retail, and food & beverage outlets. This hands-on leadership role requires you to be visible, approachable, and ready to support any department as needed.

We are seeking a candidate with a flexible schedule, with the ability to work evenings, weekends, and holidays. This is not a seasonal position, it is a full time, year round position and we are looking for a candidate who is willing to commit to this position long term.

Duties & Responsibilities:

Support the Management Team, including the General Manager in overseeing daily operations in all building operations.
Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff members.
Ensure health and safety information is communicated and upheld.
Supervise and provide leadership to staff in all departments.
Address and resolve guest concerns promptly and professionally.
Perform back up duties in all departments at either a managerial or front-line level, particularly the front desk, and be able to assist when necessary.
Enforce company policies and procedures.
Monitor operations to identify areas for improvement and assist in developing Standard Operating Procedures
Assist with the creation of work schedules when requested.
Work with the Management Team in ensuring maintenance activities are overseen and arranged.
When necessary, assist in the preparation of budgets, monitoring of revenues and expenses, assist with the marketing plan as requested.
Perform administrative tasks and projects as directed by the General Manager and other Management Team members.
Cover departments at a floor level when staffing needs require.
Take initiative beyond core responsibilities to enhance guest satisfaction and operational results.

Responsibilities & Qualifications

Minimum of 2 years of hospitality experience in a Hotel/Accommodation and/or Food & Beverage setting
Minimum of 1 year of supervisory or managerial experience (can overlap with hospitality experience)
Exceptional communication skills, verbal and written.
Proficiency in people management, customer understanding and client relationship building.
Capable in a fast-paced environment, maintaining composure and objectivity with guests and team members.
Strong awareness of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
Strong problem solving skills
Available to work nights, weekends and / or holidays as required
Must be in good physical condition, with ability to perform a variety of tasks and lift up to 30lbs.
Must be legally authorized to work in Canada
Serving it Right Certification
Knowledge of basic computer programs (Word, Excel)

Salary/Wage

24-26 per hour

Other Perks/Benefits

Hours of work will be full time (40 hours per week) on a varied schedule as dictated by business flows. The rate of pay at is $24-26 per hour depending on qualification, skills & experience plus bonuses, dental benefits and fitness credit of $500 per year after one year of employment. Subsidized staff housing or apartment is available.

Job Application Process

Email

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