Job Description

Are you passionate about visitor experience, museum operations, and creating sustainable systems that support heritage institutions? The Rossland Museum & Discovery Centre (RMDC) is hiring an Operations Coordinator to support the day-to-day functioning and long-term planning of our dynamic site. This position is ideal for a recent graduate eager to contribute to core museum operations while helping grow audience engagement, site accessibility, and public programs.
The RMDC preserves and dynamically presents the history and culture of Rossland and its surrounding areas. With a focus on mining and skiing history, the museum features indoor and outdoor exhibits, an extensive community archive, a visitor information centre, and a wide range of educational programs and special events.

Responsibilities & Qualifications

Visitor Services & Site Operations
• Greet visitors, process admissions, and assist in the Museum Shop
• Respond to inquiries and share information about Rossland and area attractions
• Maintain and update visitor brochures, including underrepresented destinations
• Assist with branded merchandise and local partnerships
• Ensure the museum site is clean, accessible, and welcoming

Tour & Event Support
• Assist with guided tours for groups, schools, and summer camps
• Help schedule and coordinate private bookings and public events (e.g., Canada Day)
• Contribute to the development of walking and audio tours on-site and downtown
• Work with other departments to enhance interpretive spaces on the property

Volunteer & Membership Support
• Review and support growth of volunteer and membership programs
• Help coordinate volunteer work bees and outdoor maintenance efforts
• Assist Heritage Garden volunteers, if desired

Museum Sustainability & Internal Operations
• Conduct research and contribute to site sustainability planning
• Assist with inventory, sales tracking, and product research in the Museum Shop
• Review and update internal operations documents (procedures, checklists, forms)
• Participate in cross-departmental support for exhibitions, social media, and publications

A Great Opportunity to:
• Gain hands-on experience in museum operations, tourism services, and heritage site care
• Contribute to long-term planning for accessibility, sustainability, and community use
• Join a collaborative, passionate team in a community-centered museum environment

Who We’re Looking for:
• A recent graduate in museum studies, tourism, marketing, history, or a related field
• Strong English verbal and written communication skills
• Excellent organizational, customer service, and public speaking skills
• Confident problem-solver with a positive, team-oriented attitude
• Comfortable performing light maintenance and groundskeeping tasks
• Proficient in computer applications, including Google Workspace, spreadsheets, and Squarespace
• Knowledge of Rossland or West Kootenay history is an asset
• Additional language skills (especially French) and First Aid certification are considered assets
• This position is funding-dependent and will require candidates to meet Young Canada Works at Building Careers in Heritage eligibility criteria.

For more information about this position, please get in touch with Joelle Hodgins (she/her), Museum Director of the Rossland Museum & Discovery Centre at hiring @rosslandmuseum.ca or call (250) 362-7722.

We encourage participation from the Government of Canada’s job equity groups, including women, First Nations, Métis, and Inuit persons, members of visible minority groups, persons with disabilities, and persons of any sexual orientation or gender identity and expression to apply. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of the job qualifications describe you, then please apply.

Salary/Wage

20/hour

Job Application Process

Please send us your resume along with a written, audio, or video cover letter demonstrating your interest in the role and how your skills, experiences, and background align with what we’re looking for. Clearly identify which position(s) you are applying for in your submission – email (preferred) to hiring@rosslandmuseum.ca or 1100 Hwy 3B (junction of Hwy 3B and Hwy 22). Please be prepared to provide at least two professional references if selected for an interview.

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