Job Description

We’re not just offering jobs – we’re offering a chance to build a career in hospitality, with skills you can use anywhere in the world. Whether you’re all about making connections with guests or prefer working behind the scenes, we’ve got a role that fits your vibe.

Harrison Hot Springs and the surrounding Fraser Valley are incredible places to live and work. Join our team, and you’ll see why so many people love being a part of this community.

About the Role

This position contributes to the profit of the hotel by maximizing occupancies, up selling, and providing excellent customer service both while working at the Guest Services Desk or In House Call Centre. This position is critical to the image of the hotel and contributes to the hotel’s success with exceptional service.

What You’ll Do

Understand each room type and amenities in each room type.
Understand all hotel facilities and can describe them to guests.
Respond to guests directly when working at the guest services desk (an extension of reservations – when scheduled) in the lobby, telephone, mail, and email inquiries.
Sell the hotel and its facilities, up selling wherever possible.
Enter all individual and group reservations into the computer accurately and completely.
Send out confirmations.
Follow guarantee and deposit procedures.
Respond to internal requests, email requests and fax requests in a timely, professional, and accurate manner.
Follow established third party credit card authorization procedures.
File correspondence and computer reports.
Ensure guest history files are accurate and up to date.
Other job-related duties may be assigned.

Responsibilities & Qualifications

What You Need to Have

Front desk, reservations, concierge, or sales training from a recognized hospitality/tourism school is preferred.
One-year previous experience working in a reservations department, preferably at a hotel or resort, is an asset.
Ability to calculate figures and amounts such as discounts, interest, commissions – most of this will be done by computer.
Strong computer skills with Microsoft office and PMS – specifically Maestro.
Exceptional listening, communication and problem-solving skills.
Provide Advance notice of group arrivals to appropriate departments.
Up-selling of rooms.
Excellent interpersonal relationships with co-workers.
Excellent communication skills.
Being multilingual is an asset.
Flexible to a changing schedule.

Salary/Wage

18.76-25.01

Other Perks/Benefits

Benefits: Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Store discount Vision care What We Offer: - Five mineral hot spring pools - Healing Springs Spa - Three restaurants and a coffee bar - Banquet and catering services - Resort Golf Course and Marina

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