Job Description

Date posted: November 12, 2025

Pay: CA$76,500.00 per year

Job description:

Business Name: Listel Hotel Whistler

Position Title: Rooms Division Manager

Number of Available Position(s): 1

Terms of Employment: permanent, full-time

Hours per week: 40

Wage: $76,500 per year

Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA

Language of work: English

Company Business Address: 4121 Village Green, Whistler BC, V8E 1H2

The Rooms Division Manager handles escalated guest concerns across all Rooms Division areas and ensures the entire guest journey from check-in to housekeeping to maintenance response is seamless.

Responsibilities & Qualifications

Ensuring the Front Office, Housekeeping, and Maintenance departments deliver consistent and outstanding guest experiences and resolution of guest concerns
Regularly updating and maintaining departmental training manuals and SOPs
Conduct ongoing coaching and cross-training to build multi-skilled teams across the Rooms Division.
Ensure proper execution of group and individual reservations, IT reservations, and front office procedures
Monitor hotel systems (e.g., PMS, key card, accounting software) to maintain accuracy and efficiency
Assisting with recruiting, training and coaching front-line staff and supervisors to meet service excellence standards
Leading daily communication and cross-department huddles to ensure operational alignment
Leading by example in delivering exceptional guest service, with a focus on anticipating and resolving guest needs.
Manage escalations, complaints, and special requests with professionalism and discretion
Foster a culture of guest-first service excellence, ensuring brand standards are exceeded
Ensure accurate scheduling, payroll reporting, and departmental budgeting within the Rooms Division
Improving performance metrics related to guest satisfaction, occupancy, and departmental efficiency
Support senior management with operational reporting and recommendations for improvements
Other duties as assigned
Skills Requirements:
6+ years of progressive experience in travel/tourism/hospitality industry, with at least 2 years in a supervisory or managerial capacity
Proven success in hotel operations leadership with responsibility for multiple departments
Strong background in international customer service environments
Proficiency with hotel and travel industry systems (PMS, reservations, key card systems, accounting software)
Demonstrated ability to train, coach, and develop diverse teams across service functions
Excellent communication, conflict resolution, and problem-solving skills.
Advanced proficiency in English written and oral communication

Salary/Wage

76,500

Other Perks/Benefits

Benefits: extended medical, Discounted Room Rates; Special rates for a Coast hotels across Canada, the USA

Job Application Process

Email resume to kate@lhgcanada.com

Apply Now