Job Description

Tourism Golden is seeking enthusiastic Visitor Information Counsellors to help visitors experience the best of Golden and the surrounding area. You will welcome people from around the world, provide personalized recommendations, and act as a local ambassador for our community.

About the Role

The Visitor Information Counsellor role is ideal for someone passionate about Golden who enjoys sharing knowledge, meeting people from around the world, and contributing to a positive and welcoming workplace culture.

In this role, you will report to the Destination Services Manager and work closely with the Visitor Information Supervisors to enhance the visitor experience. Through conversation, you will get to know our visitors and help them discover the activities, services, and experiences that best match their interests. You will act as a local ambassador for Golden and the surrounding region.

This role offers the opportunity to develop strong visitor services and destination knowledge while working where you play—in the mountain-adventure playground of Golden, BC.

Responsibilities & Qualifications

Key Responsabilities

• Welcome all visitors to the Golden Visitor Centre in a friendly and professional manner.
• Engage with visitors by providing personalized recommendations based on their interests and travel plans.
• Respond to inquiries via phone, email, and in person.
• Promote local tourism experiences, services, and events to encourage longer stays in the community.
• Stay informed about local activities, history, and points of interest to provide accurate recommendations to visitors.
• Accurately record visitor data for reporting purposes.
• Process payments for passes and retail item sales.
• Restock shelves to maintain brochure and retail inventory as needed.
• Maintain up-to-date files and reference materials.
• Maintain a clean, safe, and respectful work environment.
• Package Tourism Golden marketing collateral for shipment to provincial Visitor Centres.
• Perform other duties as assigned.

 

Requirements

• Minimum one (1) year of experience in customer service and/or visitor services.
• Strong interpersonal and communication skills, including cross-cultural communication.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Digital literacy, including the ability to work with Google Workspace.
• Confidence in using electronic devices such as desktop computers, iPads, and payment processing software (training provided).
• Demonstrated initiative and strong problem-solving skills.
• Willingness to maintain a professional dress code and grooming standards.
• Ability to speak a second language (French, German, Spanish, or others) is an asset.
• Eligibility to work in Canada without employer sponsorship.
• Valid First Aid and/or AED certification is considered an asset.
• Complete the required Tourism Visitor Information Counsellor (TVIC) Training (Visitor Services Basics, Superhost Foundations of Service Quality, and Service for All) within one month of joining.

 

Preferred Qualifications (Assets, But Not Required):

• Experience in tourism and/or hospitality.
• Knowledge of local attractions, tourism services, national parks and events.
• Ability to speak a second language (such as French, German, Chinese, or Spanish).
• Experience in retail sales operations, including point-of-sale (POS) systems.
• Valid First Aid Certification.

 

Position Type & Hours

This seasonal position begins in the first week of May 2026. The role may be part-time or full-time, with a minimum of 18 hours and up to 37.5 hours per week between May and September.

Work location: in-person. Some travel may be required.

Working Conditions

This position is based on-site and requires in-person work. The role involves alternating between standing and sitting and performing physical tasks as part of daily operations, including lifting and moving boxes and materials, with reasonable accommodation available where required.

As the Visitor Centre operates daily, this position requires availability on weekends, evenings, and statutory holidays, with scheduling based on operational needs while aiming to accommodate staff availability whenever possible.

Salary/Wage

20.50 per hour

Other Perks/Benefits

Working at the Golden Visitor Centre means being part of a team that helps visitors discover and experience everything Golden and the surrounding area have to offer.

By joining our team, you will have the opportunity to:

• Help visitors experience and appreciate Golden by promoting its unique features.
• Build expertise in customer service while gaining experience in the tourism and hospitality industry.
• Enjoy local tourism experiences through complimentary familiarization tours.
• Earn sales commissions on local attraction ticket sales.
• Receive certified training.
• Receive mentoring focused on visitor services.

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Tourism Golden is a Rainbow-registered organization committed to equity, diversity, inclusion, and accessibility. The Golden Visitor Centre is an accessible workplace, and we strive to foster a workplace culture where all employees feel welcomed, included, and valued.

We encourage all qualified applicants—including visible minorities, Indigenous Peoples, persons with disabilities, and individuals of diverse sexual orientations, gender identities, or expressions (2SLGBTQIA+)—to apply.

To apply, please email your application to vsmanager@tourismgolden.com. Your application must include:

• A current resume.
• A cover letter outlining your suitability for the role.
• One reference with contact details.

Please note:

• Only complete applications will be considered. Shortlisted candidates will be contacted for an interview.
• Only applicants eligible to work in Canada without employer sponsorship can be considered for this seasonal role.
• Apply early. Applications will be reviewed as they’re received. Positions may be filled prior to the deadline if an appropriate candidate is found.

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