Hospitality worker pushing a bell cart after taking SuperHost.
SuperHost®: Fundamentals of Service Quality Classroom
Are you a business operator interested in arranging private classroom training for your employees? The Foundations of Service Quality™ classroom course is estimated to be 6 hours long. The lessons include fun, interactive activities, and students will go home with ideas and skills that they can apply to their job immediately.
Intended for:
- Individuals functioning at a solid level 2 or higher in their Essential Skills (250+ IRT Score)
- Individuals with a good command of the English language at Canadian Language Benchmarks Level 6, or higher
An in-person comprehensive and practical introduction to customer service best practices, SuperHost: Foundations of Service Quality is an essential first step for all customer service professionals. An classroom course designed to sharpen in-demand transferable skills like teamwork, communication, and conflict resolution, with interactive activities and action-oriented tips to prepare you for the front lines.
What you’ll learn:
- Basic customer service, communication and teamwork skills
- The importance of frontline employees in service sector businesses
- Expectations from the point of view of customers, employers, and employees
- Communication etiquette and best practices
- Service recovery techniques
Training Providers
Are you a business operator who’s interested in arranging a private classroom training for your employees?
Contact one of our Training Providers below:
Kopar Administration Ltd.
Prince George
Nadine Cape 
1-877-564-3545
Thompson Rivers University – 100 Mile House
100 Mile House
Marie Weisbeck
250-828-5106
Thompson Rivers University – Lillooet
Lillooet
Karime Jolly
250-256-4296
Thompson Rivers University – Williams Lake
Williams Lake
Alison Sutherland-Mann
250-392-8177
Become our next Cariboo Chilcotin Coast Training Provider
Apply Now!Become our next Kootenay Rockies Training Provider
Apply Now!Connect Hospitality Strategies
Whistler
Caroline Bagnall
604-938-3678
Progressive Intercultural Community Services Society (PICS)
Surrey
Garima Bagri
604-596-7722
ProSafe Training School
Surrey, Abbotsford, Langley, Vancouver, Burnaby, Richmond, Port Coquitlam, Chilliwack
Administrator
604-585-7233
Textatrainer
New Westminster
Linda Calderone
604-618-4028
Tri-Cities Chamber of Commerce
Coquitlam
Sandra Jette
604-464-2716
EMBERS Canada
Lower Mainland
Lynne Tapper
236-997-0971
Tourism Abbotsford
Abbotsford
Jen Graham
778-809-9488
Become our next Vancouver Coast & Mountains Training Provider
Apply Now!Kopar Administration Ltd.
Smithers
Nadine Cape
1-877-564-3545
Tribal Resources Investment Corporation
Prince Rupert
Jacquie Ridley
250-624-3535 Ext #228
Hecate Strait Employment Training Centre
Prince Rupert
Kristian Lewis
250-624-9498 ext 2025
Become our next Northern BC Training Provider
Apply Now!Interior Training Services
Kelowna
Jennifer Pont
250-878-1036
South Shuswap Chamber of Commerce
Sorrento
Karen Brown
250-515-3276
Thompson Rivers University – Barriere
Barriere
Marie Weisbeck
250-828-5106
Thompson Rivers University – Kamloops
Kamloops
Marie Weisbeck
250-828-5106
Thompson Rivers University – Clearwater
Clearwater
Marie Weisbeck
250-828-5106
EMBERS Canada
Kelowna
Lynne Tapper
236-997-0971
Become our next Thompson Okanagan Training Provider
Apply Now!Camosun College
Victoria
Mayu Toyoda
250-514-4522
Port Hardy Chamber of Commerce
Port Hardy
Elizabeth Aman-Hume
250-902-0085
Guardian First Aid Training
Lake Cowicahn
Michelle Krienke
250-466-9897
Become our next Vancouver Island Training Provider
Apply Now!Community Futures Tawatinaw
Westlock
Amanda Robinson
780-562-0065
Kopar Administration Ltd.
Hinton
Stephanie Hanson
1-877-564-3545
Kopar Administration Ltd.
Edmonton
Stephanie Hanson
1-877-564-3545
Kopar Administration Ltd.
Edson
Stephanie Hanson
1-877-564-3545
Portage College
Lakeland
Charlene McAdam
1-888-745-0719
Become our next Alberta Training Provider
Apply Now!The Whitehorse Chamber of Commerce
Whitehorse
Keara Hlewka
867-667-7545
Become our next Yukon Training Provider
Apply Now!CDETNO (North West Territories Career Centre)
Yellowknife
Gordon Ross
867-873-8790
Become our next Northwest Territories Training Provider
Apply Now!The Foundations of Service Quality™ classroom course is estimated to be 6 hours long. The lessons include fun, interactive activities and students will go home with ideas and skills that they can apply to their job right away.
The course materials and activities for the Foundations of Service Quality are intended for individuals functioning at a solid level 2 or higher in their Essential Skills (250+ IRT Score), and requires good command of the English language at Canadian Language Benchmarks Level 6, or higher.
If you have any additional questions, please Contact Us and we will happily assist you further.