Restaurant Server in BC serving patrons.
Shape the Next Generation of Hospitality Professionals
go2HR is thrilled to offer passionate training professionals the opportunity to become Certified SuperHost® Instructors. In this role, you’ll be approved to deliver our trusted, world-renowned customer service training — a course businesses across industries want to buy. With low licensing fees and a fast return on investment, many instructors make a profit by their second workshop.
By working with a certified SuperHost® Training Partner (which could be you if you’re self-employed and meet the requirements), you’ll help raise the bar for customer service across Canada and make a real impact in your community.
Apply Now!Why Become a SuperHost® Instructor?
Becoming a Certified SuperHost® Instructor comes with more than just a title — it opens the door to new opportunities, resources, and ways to grow your impact. Here’s what you can expect:
Deliver Trusted, In-Demand Training
Whether you’re an in-house trainer, freelancer, or part of a training organization, becoming certified lets you deliver SuperHost® — trusted customer service training businesses want.
Access Ready-to-Use Training Materials
As part of our certified trainer network, you’ll have everything you need to deliver high-quality sessions with confidence. That includes session plans, slide decks, presentation guides, and more — all downloadable and ready to use.
Grow Your Business and Impact
For freelance trainers, becoming certified is a flexible way to build your business and expand your impact. With low licensing fees and a fast return on investment, many instructors start generating profit by their second workshop.
Ready to take the next step?
Who We’re Looking For
You’re a passionate, experienced trainer who wants to help shape the future of customer service in the Tourism & Hospitality Industry! To apply, here’s what you’ll need:
- You have a certificate, diploma or degree in facilitation, training or education and experience delivering training (200+ hours over 5 years) OR an equivalent combination of teaching/training education and experience
- You are available to attend an 8-hour Train-the-Trainer (TTT) session.
- You are willing to work with a SuperHost® Certified Training Partner — or become one yourself.
- You have strong English language, communication, and facilitation skills
Examples of Instructors
- Instructor / Facilitator
- Teacher
- Training Facilitator
- Safety Trainer
- Career Educator / Coach
- Life Skills Facilitator
- Workshop Facilitator
Do you fit the part?Â
Apply Now!Train the Trainer Program
Our interactive Train-the-Trainer (TTT) program sets you up for success as a SuperHost® Instructor. You’ll complete pre-work, attend a virtual or in-person session, and practice delivering the materials with support from experienced facilitators.
What’s included:
- Approx. 8 hours of interactive training
- Pre-work to help you get familiar with the materials
- A short teaching activity with feedback
- Ready-to-use resources like session plans and presentation guides
- Ongoing support to help you feel confident delivering your first class
The training fee is $395 plus tax, which includes your first year of certification.
How to Maintain Your Certification
To maintain your SuperHost® Instructor certification, there are a few requirements to help ensure consistency and quality across all courses:
- Deliver a minimum of two courses per calendar year
- Attend go2HR professional development sessions (mainly through webinars)
- Pay annual certification dues of $200 plus applicable taxes
- Follow the terms and conditions in the Instructor Agreement
- Comply with go2HR’s quality assurance and audit procedures
Ready to take the First Step?
Apply Now!If you have any additional questions, please Contact Us and we will happily assist you further.
The application and approval process may take up to two weeks.
Frequently Asked Questions
A.
The Train-the-Trainer (TTT) Program is an interactive certification process that prepares you to become a confident, approved SuperHost® Instructor. You’ll complete pre-work, attend a virtual or in-person training session, and practice delivering course content with support from experienced facilitators.
The TTT Program includes:
- Approx. 8 hours of interactive training
- Pre-work to help you get familiar with the materials
- A short teaching activity with feedback
- Ready-to-use resources like session plans and presentation guides
- Ongoing support to help you feel confident delivering your first class
The training fee is $395 plus tax, which includes your first year of certification.
A.
To maintain your SuperHost® Instructor certification, there are a few requirements to help ensure consistency and quality across all courses:
- Deliver a minimum of two courses per calendar year
- Attend go2HR professional development sessions (mainly through webinars)
- Pay annual certification dues of $200 plus applicable taxes
- Follow the terms and conditions in the Instructor Agreement
- Comply with go2HR’s quality assurance and audit procedures
A.
SuperHost® TTT sessions are offered 2–3 times per year. To be considered, submit your application, resume, references, and any relevant certifications. Once we have your materials, we’ll reach out with the next available dates. This is a first-come, first-served program, so secure your spot by submitting your payment.
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We offer both in-person and virtual TTT sessions. The total duration is 8 hours, and you’ll receive the training you need to get started as an instructor.
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After completing the TTT and signing the SuperHost® Instructor Agreement with go2HR, you’re good to go! You’ll be eligible to start delivering courses right away.
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As an instructor, you must partner with a certified SuperHost® Training Partner to deliver courses. This could be yourself if you also get certified as a Partner or an organization you collaborate with.
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Reach out to us at training@go2hr.ca with your details, and we’ll discuss your renewal options based on your past certifications.
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No. go2HR does not provide instructors with learners or class bookings. It’s your responsibility to secure clients or partner with certified Training Partners who may invite you to deliver courses. The success of your SuperHost® teaching career will depend on your ability to network, promote your services, and build relationships with training partners and businesses.
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go2HR certifies Training Partners and Instructors, and provides ongoing support and access to the Learning Management System (LMS). Training Partners are responsible for organizing and hosting sessions, while certified Instructors deliver the course content. These roles can be filled by separate individuals or combined if you meet both sets of requirements.