Mental Health Resources – Tourism and Hospitality
As the BC tourism and hospitality industry continues to work towards recovery in the wake of the COVID-19 pandemic, go2HR is proud to have partnered with the Canadian Mental Health Association – BC Division (CMHA BC) to provide a range of industry-specific mental health supports, resources and training for front line employees, supervisors, managers and senior leaders.
Workplace Learning Coaches- Psychological Health and Safety
(aka your mental health concierges)
Funded by a grant from the Ministry of Mental Health and Addictions through this partnership, our go2HR Workplace Learning Coaches – Psychological Health and Safety:
- Are knowledgeable, experienced industry professionals with a wealth of lived experiences who have been rigorously trained to support employees and employers across BC
- Are available at no cost
- Offer personalized, one-on-one meetings to provide mental health guidance and resources
- Are not counsellors, however can help direct individuals and organizations to appropriate resources
- Offer mental health presentations for industry-related associations and organizations
- Can help address a range of mental health concerns and challenges in the workplace, including but not limited to stress, burnout, substance use, anxiety, depression, disordered eating
- Work directly with employers to establish a foundation of psychological safety in the workplace, described by author William A. Kahn as “being able to show and employ one’s self without fear of negative consequences of self-image, status or career.”
Training
Workplace CARE (Compassionate & Respectful Employee/er) Certificate – Tourism & Hospitality
- FREE, industry-focused mental health training
- 3 online, self-paced courses
- Practical information and resources, monitored/interactive online forums and direct access to a Workplace Learning Coach
CARE Level 1: Foundational Skills
Ideal for: Employees at all levels
Format: CARE Level 1 features an online, self-paced course Primary Concerns, by Not 9 to 5
Duration: 3 hours
Topics:
- Mental health and how it can fluctuate over time
- Mental health challenges such as anxiety, depression, disordered eating and substance use
Learn how to:
- Reduce stigma and start positive conversations about mental health
- Recognize and address chronic stress
CARE Level 2: Enhanced Skills
Ideal for: Leaders (supervisors, managers, business owners, HR & OHS professionals)
Prerequisite: CARE Level 1
Format: Online, self-paced
Duration: 3-5 hours
Topics:
- The roles of helpers, communication and trust within psychologically safe and healthy workplaces
- Understanding implicit culture
- Setting healthy boundaries
Learn how to:
- Identify your role in promoting a psychologically safe and healthy workplace culture
- Notice and support employees who may be struggling
- Understand resources available for your own health, your employees and your loved ones
CARE Level 3: Advanced Skills
Ideal for: Senior Leaders (directors, managers, HR & OHS professionals). Medium-large employers
Format: Online, self-paced course (3-4 )
2 live virtual, classroom sessions (1 ½ hours each). Dates to be announced
Prerequisite: CARE Level 2
Topics:
- The National Standard for Psychological Health and Safety in the Workplace
Learn how to:
- Identify opportunities to address bias in your workplace
- Draft and implement a plan that identifies priority areas, strengths and first steps toward improving your workplace culture
Online Resources
BC’s Hub for Workplace Mental Health – Tourism & Hospitality
- An online portal website that offers industry-specific mental health information, resources, training, a community network and other resources for employees and employers
Additional Resources:
Starting The Conversation
How’s Work? Life in the Workplace (e-magazine)
“Ask for What You Need at Work” (article)
How to be a Mental Health Ally (article)
On Mental Health in the Kitchen with Chris Cosentino (video)
Chefs Speak Out on Mental Health (video)
Psych Health & Safety in Canada (podcast)
Alcohol and Substance Use
Alcohol Use & Suicide Fact Sheet, MHCC (fact sheet)
Chef Sean Brock talks about his substance use and burnout recovery (video)
Substance Abuse in The Workplace – Bianca Welsh (video)
Burnout
After Burning Out On the Job, a B.C. Chef Finds Peace Dissolving the Hierarchies of Food (article)
Restaurant Employee Burnout – What It Is, and How to Manage It (article)
InSights Magazine Spring 2022 – Resiliency and Burnout (e-magazine)
Preventing burnout (article)
Burnout response for leaders (article)
Burnout: The Secret To Unlocking The Stress Cycle (book suggestion)
Depression
Chef Daniel Patterson speaking out about depression in the kitchen (article)
Disordered Eating
Eating Disorders (video)
Diversity, Equity & Inclusion
Coming out at work & how to promote trans-inclusive workplaces (article)
Indigenous
Mental Health and Wellness Supports (resources)
Planning Toolkit for First Nations and Aboriginal Communities to Prevent and Respond to Suicide (toolkit)
Leadership
Empathy is The Most Important Leadership Skill (article)
Ethical Leadership – Best Practices (video)
Thinking Differently About Talent in a Tight Labor Market (article)
Ethical leadership in a morally driven hospitality organizational culture – African Journal of Hospitality, Tourism, and Leisure (academic paper)
Why Mentorship in Restaurants Matters – Food & Wine Professional Magazine (article)
Performance Management (article)
Mental Health Tools & Graphics
7 Ways to Defeat Stress – practical tips to relieve stress (1-pager)
Mood Meter (graphic)
Mental Health Continuum (self-assessment tool)
The 5-4-3-2-1 Grounding Technique: Manage Anxiety By Anchoring In The Present (article)
Yoga Nidra 25 Minute Meditation (video)
Wellness & Self-Care
Stop Framing Wellness Programs Around Self-Care (article)
Becoming More Self-Aware in the Workplace (article)
Suicide Prevention
Frequently Asked Questions about Suicide (article)