Hospitality worker pushing a bell cart after taking SuperHost.
Become a SuperHost® Training Partner!
We’re excited to partner with passionate organizations committed to raising the bar for customer service in Tourism & Hospitality industry. As a Certified SuperHost® Training Partner, you’ll help equip workers with essential skills — while expanding your training offerings and making a real impact in your community.
Apply Now!Become a Certified Partner in 3 Easy Steps!
Step 1: Confirm your Eligibility & Apply
Who you are
- Organization or Sole-Proprietor
- Training Deliverer
- Have access to a suitable training facility
- Have either:
- Certified instructors,
- Instructors who are ready to be certified,
or - The ability to invite an already certified instructor
Examples of partners
- Training Organizations
- Post-secondary institutions
- Secondary schools
- Employment Services
- Community Organizations & Social Services
- Youth-focused Agencies
- Freelance Trainers
SuperHost® Training Providers must provide a suitable environment for hosting a face-to-face course.
Including:
- Ample space, light and air quality for class size
- Required technology (computer with Microsoft PowerPoint or compatible software, projector and screen or other large display, and internet access)
- Ensuring each student has access to a computer or other internet-enabled device and internet access to complete their exam at the end of the course
- Required instructional supplies (e.g. flip charts and/or white boards as per program guide)
- Suitable safety and security provisions (Implementing Health & Safety guidelines for students, instructors and staff during the pandemic impacted training environment)
- Adequate washrooms
Administrative Requirements
SuperHost® Training Providers are responsible for the following administrative tasks:
- Providing go2HR with training provider contact information for tracking in go2HR’s learning management system (LMS) and accounting systems
- Providing go2HR with details of any and all private or public courses for tracking in go2HR’s LMS
- Coordinating delivery with a Certified SuperHost® Instructor in good standing
- Collecting registration information from students and submitting to go2HR’s LMS in the prescribed format
- Collecting payment from students and remitting the per student certification fee to go2HR for each student attending a SuperHost® course.
- Managing any student cancellations and refunds
- Confirming student registration and instructor information is correct in go2HR’s LMS and that each student has their own active account
- Marking students’ attendance and confirming the number of attendees to go2HR
Legal Requirements
SuperHost® Training Providers are required to have the following in place with go2HR prior to commencing training:
- A current, valid licensing agreement as a SuperHost® Training Provider with go2HR
- WorkSafeBC coverage (where applicable) and adequate insurance, or equivalent coverage as required under Canadian federal, provincial, or territorial laws.
Licensing Requirements
SuperHost® Training Providers will be licensed to use the SuperHost® trademarks and logo in the following ways, with no other uses permitted without written approval from go2HR:
- Use of logo and/or trademark on training provider’s website and other channels in conjunction with course listings and promotional material according to go2HR’s guidelines for trademark use and attribution
- Production and distribution of marketing materials provided or approved by go2HR
Step 2: You’re Certified! Now what?
To deliver SuperHost® courses, you must work in partnership with certified SuperHost® Training Instructors.
Think of it this way:
Training Partners organize and host the sessions — you handle logistics like registration, promotion, materials, and setting up the learning environment.
Certified Instructors bring the course to life — they lead the class, guide discussions, and ensure participants get the most from their learning experience.
You can:
- Collaborate with an existing Training Instructor (you organize, they deliver), or
- Certify your own instructors
Together, Partners and Instructors form the team that makes SuperHost® courses impactful and engaging for learners across Canada.
Step 3: Maintain Your Certification
Certified SuperHost® Training Providers will be required to maintain their certification by:
Delivering a minimum of two (2) SuperHost® courses every 12 months, starting from the date of your initial certification. This helps ensure your instructors stay active, your organization stays engaged, and learners across your community continue to benefit from high-quality, consistent training.
Following the terms and conditions outlined in the SuperHost® Training Provider License Agreement, which helps protect the integrity of the program and ensures all SuperHost® courses meet the same high standards, no matter where they’re delivered.
Full details on certification maintenance, including important deadlines and requirements, will be shared with you after we receive your completed SuperHost® Training Provider application.
Looking for more information? Check out our Frequently Asked Quesitons.
Ready for to the first step?
If you have any additional questions, please Contact Us and we will happily assist you further.
Frequently Asked Questions
A.
Organizations that may be suitable include:
- Secondary or post-secondary institutions offering workplace skills training
- Business or industry associations providing customer service training to members or stakeholders
- Employers who want to incorporate SuperHost into their in-house training programs
- Organizations delivering skills training to prospective or current front-line employees
A.
- Delivering a minimum of two (2) SuperHost® courses every 12 months, starting from the date of your initial certification. This helps ensure your instructors stay active, your organization stays engaged, and learners across your community continue to benefit from high-quality, consistent training.
- Following the terms and conditions outlined in the SuperHost® Training Provider License Agreement, which helps protect the integrity of the program and ensures all SuperHost® courses meet the same high standards, no matter where they’re delivered.
A.
Yes. Freelance instructors can become certified Training Partners as long as they meet all the requirements outlined for Training Providers.
A.
If your organization meets our SuperHost® Training Partner requirements, you can submit an application form. After reviewing your application, our team will contact you to schedule an interview and gather more details. If your organization is approved, we’ll set up an agreement and assist with the onboarding process.
Apply Now!A.
Yes. After each course, Training Partners are required to submit a registration fee to go2HR for each student who attended. This fee supports access to the learning platform, course materials, exams, and certificates. Fees are only charged for actual attendees, not for students who were registered but did not participate.
A.
Yes. Training Providers are free to set their own course fees based on their unique circumstances, local market rates, and operating costs.
A.
Yes. SuperHost courses can be offered both virtual and in-person formats.
A.
Yes. Organizations with internal instructors may arrange a private TTT session. Please contact us at training@go2hr.ca to discuss available options.
A.
No. As a Training Partner, you may choose to either certify your own instructors or work with already certified SuperHost® Instructors.
A.
Your partnership with go2HR continues well beyond certification. We provide ongoing support, including access to our Learning Management System (LMS) where all SuperHost® courses are hosted. The per-attendee fee covers more than just the online portion – it also includes access to course materials, exams, certificates, and technical support. In addition, we offer promotional resources, guidance, and help promote your organization through our website and social media channels.