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go2HR Resources

Managing a Safe Return to Work

This employer-focused guide from WorkSafeBC outlines practical steps to support a safe and timely return to work for injured or ill workers. It covers how to assess functional abilities, offer modified or transitional duties, and create a return-to-work plan tailored to the worker’s needs. The guide includes tools for documenting progress, facilitating communication, and understanding… Continue reading Managing a Safe Return to Work

Worker Fact Sheet: Duty to Cooperate

This fact sheet from WorkSafeBC outlines an injured worker’s legal duty to cooperate with their employer and WorkSafeBC during the return-to-work process. Effective for claims with a date of injury on or after January 1, 2022, the guide explains how to maintain communication, identify suitable duties, and avoid delays in benefit payments. If a worker… Continue reading Worker Fact Sheet: Duty to Cooperate

Employer Fact Sheet: Duty to Cooperate

This fact sheet from WorkSafeBC outlines the employer’s legal obligation to cooperate with injured workers and WorkSafeBC in planning a safe and timely return to work. It explains how to stay in communication, identify suitable duties, and share progress throughout the claim process. Effective as of January 1, 2024 (for injuries dated January 1, 2022… Continue reading Employer Fact Sheet: Duty to Cooperate

Employer Fact Sheet: Duty to Maintain Employment

This fact sheet from WorkSafeBC helps BC employers understand their duty to maintain employment for workers with accepted injury claims. Effective January 1, 2024, this legal obligation applies to employers with 20 or more employees and includes offering pre-injury or suitable work, accommodating medical restrictions, and avoiding wrongful termination. The document explains compliance timelines, potential… Continue reading Employer Fact Sheet: Duty to Maintain Employment

Employer’s Statement of Return To Work (Form 9)

WorkSafeBC’s Employer’s Statement of Return to Work (Form 9) is used to report an injured worker’s return-to-work status, time loss, and current earnings. Employers are required to complete this form to support the claims process and help determine ongoing benefit eligibility. The form captures essential information such as return dates, work capacity, wage changes, and… Continue reading Employer’s Statement of Return To Work (Form 9)

Functional Abilities Assessment — Mental Health: Template for Employers

This functional abilities assessment template from WorkSafeBC helps BC employers gather input from mental health professionals to support employees returning to work after a psychological injury. The form evaluates key functional areas such as concentration, social interaction, organization, and memory, and includes space for tailored support strategies. It’s a practical tool for employers committed to… Continue reading Functional Abilities Assessment — Mental Health: Template for Employers

Functional Abilities Assessment: Template for Employers

This template helps BC employers gather medical input from healthcare providers about an injured worker’s current physical capabilities. Use the completed Functional Abilities Assessment to guide modified duties, workplace accommodations, and safe return-to-work planning. The document includes a customizable letter to providers, detailed assessment fields, and submission instructions for WorkSafeBC. A practical tool for occupational… Continue reading Functional Abilities Assessment: Template for Employers

Workplace First Aid: Home Care Handouts

This printable handout package provides practical home care instructions for workers recovering from minor workplace injuries. Designed for first aid attendants to share with injured workers, the resource includes clear aftercare guidance for small wounds, sprains, tendinitis, flash burns, minor burns, and back strains. Ideal for BC’s tourism and hospitality employers looking to support recovery,… Continue reading Workplace First Aid: Home Care Handouts

Responding to Challenging Guest Checklists

This downloadable checklist package from go2HR supports BC tourism and hospitality employers in preparing staff for challenging guest interactions. It includes editable checklists for prevention planning, orientation, refresher training, de-escalation techniques, and incident response. Designed for both managers and front-line workers, these resources help create safer workplaces and ensure compliance with WorkSafeBC regulations. Ideal for… Continue reading Responding to Challenging Guest Checklists

Tips on Responding to Challenging Customer Interactions

This free tip sheet from go2HR offers practical strategies for front-line staff and managers in BC’s tourism and hospitality industry to manage difficult customer interactions with confidence. From respectful communication and empathy to setting boundaries and de-escalation tactics, this resource helps teams respond calmly and professionally in high-stress situations. A great tool for training, onboarding,… Continue reading Tips on Responding to Challenging Customer Interactions

Working Alone Procedure and Check In Log Template

This free, customizable template from go2HR helps employers meet WorkSafeBC requirements for protecting workers who work alone or in isolation. It outlines clear check-in procedures, escalation protocols, and psychological safety considerations. The document includes a ready-to-use check-in log to ensure every lone worker is accounted for during their shift. Ideal for tourism and hospitality businesses… Continue reading Working Alone Procedure and Check In Log Template

Supporting Psychological Health & Safety in Times of Crisis

Tourism and hospitality employers play a critical role in supporting their teams — especially during emergencies like wildfires, extreme heat, or other crises impacting communities across BC. This recorded webinar provides practical tools and strategies to help you plan for and manage the human side of an emergency, with a focus on fostering a psychologically healthy and safe workplace.

Safety Talk – Heat Stress Exposure

This safety talk addresses the risks of heat stress for both indoor and outdoor workers. It explains who’s most at risk, how to recognize early warning signs, and what to do in an emergency. The guide includes facilitator tips, a participant handout, and prompts to encourage open discussion among teams. Designed to keep workers safe… Continue reading Safety Talk – Heat Stress Exposure

Safety Talk – Safety for Wildlife Encounters

This safety talk supports outdoor workers in safely coexisting with wildlife. It outlines common hazards, prevention techniques, and response protocols for encounters with animals such as bears, cougars, and coyotes. Designed for supervisors and safety leads, this resource helps guide a 15-minute talk to refresh worker knowledge, reinforce safe practices, and promote proactive incident prevention.… Continue reading Safety Talk – Safety for Wildlife Encounters

Return to Work: Information for Workers | WorkSafeBC

If you've been injured on the job, one of the best things you can do for your recovery is return to work as soon as it's safe to do so.

You and your employer have a legal duty to cooperate with each other and with WorkSafeBC. Learn what to expect after a workplace injury, and how to work together to identify suitable work and develop a return-to-work plan that focuses on what you can do while you recover.

How to Report Your Injury Online | WorkSafeBC

Learn how to report your injury online using our online form. This video covers the steps for reporting a physical injury from a single incident at work.

Wickannish Inn’s Committment to Health & Safety

Safety Talk: Blank Template

Safety Talks are a method to refresh an employee’s knowledge and skills, maintain their interest in safety and illustrate the organization’s commitment to creating a healthy & safe work environment. This Safety Talk is a blank template that tourism & hospitality employers can use when developing their own content for site-specific Safety Talks.

How to support workers who experience psychological injuries

This resource helps employers develop a plan to support employees experiencing a psychological injury. It focuses on how to safely keep them at work or help them return—by identifying what they can do and ensuring those tasks are safe. Visit our Return-to-Work for Employers page for more tools and resources.

Building Trust From Day One: Psychological Safety for Tourism & Hospitality Teams Webinar

In tourism and hospitality, seamless service can't wait—even when your team just met. This webinar helps managers like you establish psychological safety from day one, no matter how packed the schedule or how seasonal the crew.

Why Watch? Join Brandy Zimmerman, Workplace Mental Health Strategist and Founder at Thriving Workplaces for this engaging session and discover how to embed trust-building into your existing onboarding—without adding hours to your day. These fast, practical techniques boost retention, reduce training time, and improve guest experiences.

Preventing Musculoskeletal Injury (MSI)

Musculoskeletal injury (MSI) is a common workplace injury. This book describes best practices for identifying MSI risks and implementing controls to keep workers safe. Visit our Ergonomics page for more information and resources on preventing MSIs.

Elevate Workplace Communication for Managers and Supervisors

Have you ever been in a conversation at work where you felt you didn’t communicate your point effectively? You’re not alone - research shows that employees spend up to 17 hours each week resolving misunderstandings caused by interpersonal miscommunication. In the fast paced tourism and hospitality industry, nobody has this much time to spare.

5 Trainings to Level Up Your Health & Safety Game

At go2HR, we believe every worker deserves to come home safe. And every employer deserves the support to make that happen.

In honour of the National Day of Mourning, go2HR is helping Tourism & Hospitality employers in BC build safer, smarter, more resilient workplaces.

Below are 5 recommended training courses designed to strengthen your team’s health & safety knowledge and culture. Choose the ones that meet your team’s needs, and take action today.

Return-to-Work Strategies for Workers Experiencing Psychological Injuries

This WorkSafeBC guide helps employers support workers returning after a psychological injury. It focuses on practical, abilities-based strategies for accommodations in areas like time management, stress tolerance, memory, and interpersonal challenges. Use it to: Build effective, personalized return-to-work (RTW) plans Translate medical restrictions into workplace solutions Foster a safe, inclusive, and productive environment

Fire Drill Planning Template

This guide provides a step-by-step framework for organizing, executing, and reviewing effective fire drills. From assessing site-specific risks and reviewing past incidents to clearly outlining staff responsibilities and communication plans, the document ensures that fire drills are meaningful, inclusive, and supportive of both guest and worker safety. Use this tool to enhance emergency preparedness and… Continue reading Fire Drill Planning Template

COR Interview Evaluation Form

This standardized evaluation form is designed to support COR audit interviews across four key stakeholder groups: workers, supervisors, managers, and contractors. Each tab includes structured interview questions aligned with COR elements, along with fields to capture notes, positive or negative responses, and evaluator insights. The tool ensures consistency, transparency, and accountability during the audit process,… Continue reading COR Interview Evaluation Form

First Aid Drill Planning Template

This template guides you through planning and executing a first aid drill, ensuring your team is prepared for emergencies. It covers key steps like setting objectives, coordinating roles, testing response times, and debriefing to improve future drills.

Health & Safety Orientation Checklist – Restaurants

This New Hire Health & Safety Orientation Checklist is designed specifically for restaurant settings to ensure compliance with legal requirements and industry best practices. Use this customizable template to onboard new employees, familiarize them with workplace safety procedures, and create a safe and compliant work environment.

Your Five-Year Plan to a Healthier, Safer Workplace

What’s your five-year plan? Not for business development, but for your health and safety program.

Don’t worry if you can’t answer that question right now. That’s what this page is for! But it is important to start thinking about your business’s long-term health and safety goals. Ideally, you should have an annual plan along with a longer-term strategy spanning the next three to five years.

The Importance of Leadership to Workplace Health and Safety

Strong leadership is essential for fostering a culture of workplace health and safety. When employers, managers, and executives model safety commitment, allocate resources, and engage employees, they set the foundation for a physically and psychologically safe work environment.