The SuperHost® suite of courses brings relevant, up-to-date customer service training to front-line staff in every industry at an affordable price. Delivered online and in the classroom, SuperHost equips customer service employees with the practical skills and knowledge they need to meet and exceed their customers’ expectations. Since its launch in 1985, SuperHost has become the gold standard for customer service excellence in BC.
Why Become SuperHost Certified?
What’s In It For You?
- Competitive advantage in the job market
- Enhanced transferable skills such as communication, conflict resolution, and teamwork
- Practical knowledge to create exceptional customer service experiences
What’s In It For Your Business?
- Greater customer satisfaction
- Increased revenue and business bottom line
- Improved employee competence and a happier, more productive workplace
Get 20% off SuperHost online courses*. *No promo code needed; discount calculated at checkout. Limited time only.
Contact us about the SuperHost suite of training
Becoming a Training Provider or Instructor
If you are interested in becoming a Training Provider or Certified SuperHost Instructor to deliver Foundations of Service Quality, here is some information:
Overview of the Training Provider Requirements
Requirement details for becoming a SuperHost Training Provider.
Overview of the Instructor Certification Process
Information on qualifications, application process, and certification maintenance requirements.
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For information about SuperHost® Training, please contact:
Phone: 604 633 9787 ext. 229
Fax: 604 633 9796
Q. How do I get a SuperHost certificate?
A. You can obtain a SuperHost certificate by taking a SuperHost course and passing the final exam. Currently, you can take a Foundations of Service Quality classroom course through a registered SuperHost Training Provider. Upon successfully passing the online exam at train.go2hr.ca and completing a short survey, you will receive your certificate via email in a digital PDF format.
Q. What is the passing grade for obtaining a SuperHost certificate?
A. You need to achieve a grade of 70% of higher in your final exam in order to receive a SuperHost certificate.
Q. How many attempts do I have to pass the final exam?
A. You will have two attempts to pass the final exam.
Q. What happens if I do not pass my second attempt of the final exam?
A. If you do not achieve a grade of 70% or higher on your second attempt of the final exam, you need to register again to re-take the course.
Q. Are classroom courses available in languages other than English?
A. At this time, all SuperHost courses are only available in English.
Q. Does my SuperHost certificate expire?
A. No, your certificate does not expire.
Q. I lost my certificate. Can I get another copy?
A. You can sign in to your online account at train.go2hr.ca and generate another copy of your certificate. You will receive the digital replacement certificate via email.
Q. I’ve changed my name. How do I obtain an updated SuperHost certificate?
A. We can change your name on your SuperHost certificate if you provide us with a copy of a legal document showing your previous name and current name. Documents can be any government issued ID, your birth certificate or marriage certificate. Please write a short note requesting your name change and email it to firstname.lastname@example.org. Typically your request will be processed within five (5) business days. You will be notified once your name has been updated, and you can log in and print out your new certificate.